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TOPIC: Dormeo Octaspring Mattress

Dormeo Octaspring Mattress 16 Feb 2014 10:47 #16

I just came across this thread, after searching for info on Dormeo, after seeing an ad.

I'm a side sleeper and fell for those ads for the memory foam mattresses, several years ago, hoping that it could end the situation where my arm on top gets numb from sleeping on my side, and I have to keep turning over because of it.

So they talked us into memory foam at a Denver mattress store ( $2000 on the credit card for 2 queen beds ) , but it didn't work. And yes, it's hot for me to sleep on. So they exchanged it, supposedly for a better one that would work, and it cost another $1000 for that, and still didn't work.

This Dormeo thing looks interesting, but I'm not sure it works on an adjustable bed - does anyone know?

And with this economy since 2008, our standard of living has fallen anyway, where we're barely getting by, I don't even know if we can afford mattresses anymore.
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Dormeo Octaspring Mattress 16 Feb 2014 11:26 #17

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Hi Mama Bear,
This Dormeo thing looks interesting, but I'm not sure it works on an adjustable bed - does anyone know?

In general it's usually best to check with a manufacturer about this (to make sure that it meets the warranty criteria) but an Octaspring will be fine on an adjustable bed.

And with this economy since 2008, our standard of living has fallen anyway, where we're barely getting by, I don't even know if we can afford mattresses anymore.

Just in case you haven't read it yet ... the tutorial post here has all the basic information, steps, and guidelines that can help you make the best possible choice that is the most suitable for you in terms of PPP (Posture and alignment, Pressure relief, and Personal preferences) and what I call you personal value equation regardless of your budget range.

Post #3 here and the adjustable bed topic it links to may also be helpful in choosing an adjustable bed.

Phoenix
If you are buying a new mattress, make sure you have read www.themattressunderground.com/mattress-...ttress--for-you.html
Last Edit: 16 Feb 2014 14:05 by Phoenix.
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Dormeo Octaspring Mattress 16 Feb 2014 13:58 #18

Thanks Phoenix. I dont think I've ever been in here before, so thanks for pointing those out.
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Dormeo Octaspring Mattress 11 Mar 2014 17:58 #19

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Hello,
We are considering the 6500 from Sleep Country Canada. Can you please tell me if you are still as happy 6 months later?
It's almost impossible to find reviews on the web for this mattress/line, and I've found a few unhappy customers so I'm a bit leery.
Thanks,
Cheryl
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Dormeo Octaspring Mattress 14 Mar 2014 13:18 #20

Hi Cheryl, I bought a 6500 from Sleep Country in May 2013. Initially it was very comfortable and my wife and I slept well for 6-7 months. Now we are 10 months in and we get about 4-5 hours of sleep before we start tossing and turning. It's to the point where one of us sleeps on a camping mattress on the floor while the other one sleeps in the bed. The only comfortable spot left is right in the middle.

The problem is that after sleeping on the mattress for a few hours it gets soft, really soft and loses most of its support so you end up sleeping in a trough. This results in quite a bit of lower back pain and stiffness.

We've been going back and forth with Sleep Country and Dormeo for the last month or so trying to get them to give us our money back. Dormeo says its up to Sleep Country and Sleep Country says they will give us a 50% credit off list price on a new mattress. Of course list price is nowhere near what you pay so Im not sure how much this will help.

I have several friends that have bought Tempurpedic mattresses and they all say their mattresses softened up a bit at the start but still offer good support after several years.

I also bought a Dormeo pillow and have a Tempurpedic pillow for comparison. The Dormeo pillow has lost most of its support, the Tempurpedic has not.

Our mattress shows roughly 0.5" of indentation after 9 months. 0.75" is required for replacement under warranty so we can keep sleeping on it in shifts trying to get it to 0.75 or we can toss the $2400 and stat over from scratch.

I'm not happy. I think my next step is to file a complaint with the Better Business Bureau.

I would not recommend a Dormeo product.
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Dormeo Octaspring Mattress 14 Mar 2014 13:21 #21

A couple of other things:

The mattress is no cooler than any tempurpedic or Gel covered spring mattress I've slept on and

The mattress "jiggles" like a regular spring mattress. You will feel your partner move around. I did not have this problem with a Simmons Beautyrest that I slept on recently.
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Dormeo Octaspring Mattress 14 Mar 2014 14:05 #22

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Hi unhappywithdormeo,

Thanks for sharing your thoughts about your Octaspring mattress.

It's possible of course that the mattress wasn't the best match for you in the first place and that you were "on the edge" of choosing a mattress that was too soft (so "normal" foam softening took you "over the edge" of your comfort and support range more quickly ... see post #2 here). It's also likely that the lower density memory foam in the top comfort layer contributed to the foam softening as well.

We've been going back and forth with Sleep Country and Dormeo for the last month or so trying to get them to give us our money back. Dormeo says its up to Sleep Country and Sleep Country says they will give us a 50% credit off list price on a new mattress. Of course list price is nowhere near what you pay so Im not sure how much this will help.

Dormeo would be responsible for a warranty claim (if there are any defects in the mattress or visible impressions deeper than the warranty exclusion) and in looking at their site Sleep Country only has a 100 day exchange or refund policy so unfortunately it's not likely that you will be able to get a refund since your issues are a "comfort" issue not a "defect" issue.

Unfortunately ... you are in a position that is very common where you may have believed that a warranty would protect you from the loss of comfort or support or indicates the useful life of a mattress when it doesn't (see post #174 here).

I also agree with you that 50% off a list price that nobody ever pays is not particularly helpful although I would also keep in mind that they have no obligation to do anything based on your purchase agreement and their return policy so any benefit they offer would be outside of their requirements.

I am certainly no fan of Sleep Country (or any of the larger chain stores) or most of the mattresses they sell (see this article), but it may be worthwhile to pursue your request as far up the line of management as possible to see if someone with more authority can make an exception to their policies. I would take a firm, insistent, and "assumptive" tone but maintain a respectful and polite approach since you are looking for an exception and not for them to do something that they have any obligation to do.

While it may not be an ideal solution ... post #4 here also has some information that can be helpful with a mattress that is either too soft or has developed soft spots (or virtual impressions). I would also check your foundation (or try the mattress on the floor) in case it is part of the problem and rotating the mattress 180 degrees (or 90 degrees if it's a king) may also be somewhat helpful.

It's also possible that your mattress may be suitable for someone else with a different body type or a different set of needs and preferences that may need a softer mattress than you do so selling it on Craigslist or Kijiji may also help you recover some of your investment if it turns out that you need to start all over again and aren't able to get a refund or come to an agreement with Sleep Country that you are happy with.

Phoenix
If you are buying a new mattress, make sure you have read www.themattressunderground.com/mattress-...ttress--for-you.html
Last Edit: 14 Mar 2014 14:11 by Phoenix.
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Dormeo Octaspring Mattress 16 Mar 2014 15:53 #23

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Thank you so much! That is exactly the type of information I was looking for, but I guess the mattresses are so new no a lot of people are reviewing them.

I'm sorry to hear you have a problem with satisfation from Sleep Country and Dormeo, but thank you for helping to educate others.

I think I will probably go back to a Simmons Beautyrest. We had one for years and it was our best one. At least it turned out to be after our short-lived excitement with the Novaform died.
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Dormeo Octaspring Mattress 16 Mar 2014 16:04 #24

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Hi CHERYL,
I think I will probably go back to a Simmons Beautyrest. We had one for years and it was our best one. At least it turned out to be after our short-lived excitement with the Novaform died.

Brand shopping is one of the worst ways to choose a mattress and I would also completely avoid Simmons mattresses or any manufacturer that doesn't disclose the quality of the materials inside their mattress or that uses low quality foams in their mattress (which is the case with Simmons on both counts) and that are likely to soften and develop the same issues you are having with your Dormeo much too quickly.

Before you buy a mattress I would encourage you to read the tutorial post which has all the basic information, steps, and guidelines you will need to make the best possible choices ... and know how to avoid the worst ones.

Phoenix
If you are buying a new mattress, make sure you have read www.themattressunderground.com/mattress-...ttress--for-you.html
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Dormeo Octaspring Mattress 17 Mar 2014 07:56 #25

Another question about Dormeo. Maybe you can help me, Phoenix.

I went to Natural Bed Co (a company you had positive things to say about ~6 months ago, but it was in a transitional period with the owner passing away, and passing the business on to his nephew), and they were closed. Apparently all locations have shut down, so I am without any local retailer of the latex mattresses I was hoping to test drive.

I didn't want to waste the trip so I stopped at a couple chain stores. Mattress Warehouse had two Dormeo beds in stock that had latex top layers. The "rest bed" (bottom of the latex range, with one layer of their octosprings) and the "bliss bed" (with two layers of octosprings). Dormeo also apparently offers a "luxo bed" with 3 layers, but that one was not in stock. They listed the top layers as, if I remember correctly, 3.5 lb 100% natural latex. It MAY have been 5 lb as I might be getting it confused with something else.

I did quite a bit of searching online for these beds, and couldn't find much. I asked the salesman about the 5500/6500/8000/etc models, and he said those were last years models, and they're all gone now. But even Dormeo's website doesn't have these new beds.

I laid on both beds for ~15 minutes, and both felt great. I couldn't test breathability or get a feel for what might happen after 5-6 hours, but they were very comfortable.

I stopped at the Original Mattress factory, and they had what they called a latex bed. The mattress was one solid, bonded piece with a layer of 3-3.25 lb "synthetic blended latex", a thick layer of poly foam, and another layer of 3-3.25 lb synthetic latex. It was much cheaper, but felt REALLY soft - much too soft for me.

Do you or does anyone know anything about the new Dormeo beds with latex, and why they aren't even on the website yet?
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Dormeo Octaspring Mattress 17 Mar 2014 10:15 #26

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Hi carpetdenim,
I went to Natural Bed Co (a company you had positive things to say about ~6 months ago, but it was in a transitional period with the owner passing away, and passing the business on to his nephew), and they were closed. Apparently all locations have shut down, so I am without any local retailer of the latex mattresses I was hoping to test drive.

I added a caution to their listing in the Cleveland list a couple of months ago to call first and make sure they were still in business but their numbers are no longer in service and it's clear that they are gone so I've removed them from the Cleveland list completely.

I didn't want to waste the trip so I stopped at a couple chain stores. Mattress Warehouse had two Dormeo beds in stock that had latex top layers. The "rest bed" (bottom of the latex range, with one layer of their octosprings) and the "bliss bed" (with two layers of octosprings). Dormeo also apparently offers a "luxo bed" with 3 layers, but that one was not in stock. They listed the top layers as, if I remember correctly, 3.5 lb 100% natural latex. It MAY have been 5 lb as I might be getting it confused with something else.

Do you or does anyone know anything about the new Dormeo beds with latex, and why they aren't even on the website yet?

Dormeo does have a new Octaspring line with latex in the top 2" layer. They told me they were in the process of updating their site with the new models. The retailer should be able to provide you with any information you need about the specifics of the materials inside the mattress (see this article).

Phoenix
If you are buying a new mattress, make sure you have read www.themattressunderground.com/mattress-...ttress--for-you.html
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Dormeo Octaspring Mattress 17 Mar 2014 10:45 #27

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I thought I would go back to an innerspring mattress, but after 2 days of research, I have decided to give BedInABox a try. I know you are not a fan of the company, but they have the highest satisfaction rate and a great return policy (not that I can find a single bad review) so I feel that's a pretty good endorsement. I do feel reviews are important and leave them all the time myself.
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Dormeo Octaspring Mattress 17 Mar 2014 11:01 #28

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Hi CHERYL.
I thought I would go back to an innerspring mattress, but after 2 days of research, I have decided to give BedInABox a try. I know you are not a fan of the company, but they have the highest satisfaction rate and a great return policy (not that I can find a single bad review) so I feel that's a pretty good endorsement. I do feel reviews are important and leave them all the time myself.

You can see my thoughts about mattress reviews and why they are among the worst ways to choose a mattress (unlike other types of products) in post #13 here.

They do have a great return policy (120 days) but unfortunately that's not nearly long enough to give an indication about the durability of the materials and if the lower density memory foam they use softens prematurely and you lose the comfort and support that was the reason you bought it in the first place then this wouldn't be covered by the warranty (see post #174 here).

Having said all that ... as long as you've done your research and are aware of and OK with the higher risks and lower durability involved in choosing a mattress that uses lower density and less durable memory foam then that's what is most important. At least you are making an informed purchase and are aware of the higher risks involved in what you are buying ahead of time.

Phoenix
If you are buying a new mattress, make sure you have read www.themattressunderground.com/mattress-...ttress--for-you.html
Last Edit: 17 Mar 2014 11:02 by Phoenix.
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Dormeo Octaspring Mattress 17 Mar 2014 12:10 #29

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And I've read through pages of reviews and--while not finding a single negative one--some as old as 5 years are still happy. I don't believe any mattress will actually last 10 years nowadays so if I get 6 or 7 I will be happy. :)
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Dormeo Octaspring Mattress 17 Mar 2014 12:17 #30

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Hi CHERYL,

There are certainly mattresses that will last for 10 years (or longer) and the useful life of a mattress is also relative to each person. There is more about the variables that affect durability and the useful life of a mattress in post #4 here).

As long as you are aware of the greater risks of your purchase and it's a good match for the parts of your personal value equation that are most important to you ... then at least you've made an "informed choice" and the site has done what it's designed to do :)

Phoenix
If you are buying a new mattress, make sure you have read www.themattressunderground.com/mattress-...ttress--for-you.html
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