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Faulty Mattress after 1 year ?

25 Nov 2018 20:31 #11 by Mamaof2
Hi Again Cheryl!

I asked my husband to go into the store one more time and try to talk to the owner in person instead of on the phone or email. He wound up paying the fee to have the owner come over and he was actually really easy and nice from that point forward so it was obviously very apparent when he saw it that it wasn’t eighr. Our mattress has since been replaced by him, with a firm model (the Sedona) and while I enjoy being aligned again - my hips are killing me ! I think a latex topper would be great and I saw a different post that led me to check out yours but I don’t know how it would work to order it without even being able to feel it. I did call and have conversations with two of your employees, who were awesome by the way! But I didn’t want to chance wasting money on shipping just to feel it so I went ahead and bought one from bed bath and beyond knowing I can have it shipped for free and return it if it doesn’t work but I understand that isn’t something every company can offer. As it turns out I’m still feeling some pinching/radiating pain in my hips when I side sleep which is my preference - I’m also nursing much of the night. I got one that is Dunlop like yours, and two inches, but maybe it isn’t comparable ? If that isn’t enough for me do you think the cozy top would do it ? Afraid I’ll feel too sinky and just really ready to have this settled so I can get some restful sleep. It’s such a huge quality of life thing !

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26 Nov 2018 09:59 #12 by CozyPure
Hi Mamaof2,

So happy to hear that the retailer was able to fix/replace the mattress to your liking and the support is better for you now. That should help give you many more years of enjoyment from your new bed!!

With latex being so supportive, it can be fairly common when choosing firmer layers to experience discomfort often created from too much push-back. While the added support is crucial for your back and the longevity of your mattress, too much firmness can make it difficult to sleep comfortably because there may not be enough cushioning for your pressure points, especially for side sleepers or folks with a slight frame/body weight.

You didn't mention the ILD of the dunlop topper you purchased from Bed Bath Beyond. If the denisty of the topper is not much different from the density of the mattress itself, that may be why you're not feeling a big difference in comfort. Dunlop latex is definitely one of the firmest components available (even in topper form), which is one reason we cut our 2" sculpted dunlop latex into an "egg crate" with "peaks and valleys", to provide a bit more "bounce" in the layer versus the firmer density of a solid piece.

To answer your question about our CozyTop, first we do offer free shipping over $150 so you wouldn't be charged for that, however since we don't accept returns on used bedding, we encourage our customers to make the proper choices before purchasing, so I'm glad you reached out to us.

I can say that our Cuddle-Top and our CozyTop Latex Toppers are two of our customer favorites, and to my knowledge no one has ever even wanted to return them, in fact, most folks order more for other beds in their house, or for their vacation homes (some even purchase twin sizes to put in the car to take with them when traveling). Both are filled with "free-flowing" latex, not a solid piece, so it literally "cuddles your curves".

The CozyTop, which you are asking about, is also constructed with two different fabrics on each side, for two different feels. If you don't want to "feel too sinky", as your post states, you could use the side with the thicker knit fabric which mimics more of a built-in pillowtop. If for some reason, you felt the knit side was still too soft, you could put the topper UNDER your mattress protector, which would create more of a tight-top resistance on the surface, lessening the softness. Basically you could play around with four different configurations (thin fabric up and under sheets/ thick fabric up and under sheets/ thin fabric up and under protector/ thick fabric up and under protector). Hope that makes sense.

We've never had customers say they felt the Cuddletop or CozyTop was "too soft", since it is made from latex which is very supportive and resilient. We fill it just enough to offer a cuddling pressure relief and surface softness, without making it so deep that you sink in too much.

Please feel free to give us a call if you need additional answers on our products, we'll be very happy to help as best we can!


CozyPure® - Organic Comfort Zone (est 1991)
2308 Granby Street
Norfolk, VA 23517
organic comfort made fresh daily

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27 Nov 2018 20:47 #13 by Mamaof2
I wrote a long reply to you yesterday but it’s not showing up now - not sure what happened. Interested in discussing your products with you further !

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