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Lack of response after mattress purchase 10 Jun 2021 18:23 #1

Hi all, came across this forum after doing research on mattresses, and decided to go latex.

Anyway, long story short, I made my purchase on 5/28, and waited a few days to a week before calling Flexus to ask about the projected delivery date, since the status seemed to have been stuck in "Processing". I was told by a representative to give him the order number and purchase date, and that I'd receive a call back the same day about its status... but that hasn't happened, of course.

I waited a day or two after that and decided to fill out an online support ticket on the website. Unfortunately, there wasn't a response on that front, either.

I vaguely recall complaints about Flexus' lack of customer support and extreme delays in shipping, but it's been about 2 weeks now (multiple days after last contact attempts) and while I was hoping that wasn't the case, it's getting hard to think otherwise. In addition, I've seen how reaching out on this forum is one of the few ways to capture their attention, so this would be my third attempt.

Hopefully someone can help reach out - either that, or Flexus sees and reaches out themselves. Thanks!

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Lack of response after mattress purchase 11 Jun 2021 03:15 #2

I'm in a similar boat. My mattress came in but the foundation/base did not. Everything was order on the same day. I had ordered on the 30th and have recieved at the very least my coils and topper, I'd assume you should've had it by now I got the hybrid.

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Lack of response after mattress purchase 11 Jun 2021 19:18 #3

Hello orlandeau and Padillam5.

I am just popping in to let you both know that I have sent an email to Flexus with regards to your concerns.

Hopefully you will receive a Flexus reply shortly!

NikkiTMU
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Last edit: by NikkiTMU.

Lack of response after mattress purchase 11 Jun 2021 21:59 #4

Hey Nikki not sure if it was because of you or not but I did get an email back so thank you

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Lack of response after mattress purchase 12 Jun 2021 02:13 #5

I think you must've flipped some sort of switch, because suddenly I received an email about my package being shipped - thanks Nikki for helping me and Padillam out!

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