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New Purebliss Beautiful too firm? 19 Apr 2013 00:17 #1

Hello everyone,
I just purchased a PB beautiful after a years worth of nightmare returns and defective mattresses which I now learn here were probably not defective just poorly made. My last mattress was a simmons beautyrest black ultra plush PT the salesperson swore would not flatten due to it having pre compressed foam. What a joke. I chose this mattress due to the fact I have multiple heath issues, three brain surgeries, tethered spinal cord surgery, connective tissue disorder and others. I live in pain everyday and my bed is the only place that I can get any relief. The PT mattress was great until it wasn't.

So with lots of research and the help of this forum I went with the PLB Beautiful. I thought about going the layered latex direction but was trying to avoid returns and I have limited help to get things set up. I loved the feeling of this mattress at the store but the one I received is so much firmer. I realize the floor model has been there for about fourteen months but does it soften up that much? The one I received feels more like the nature model. My boyfriend agrees with me so its not just me.

I also have an adjustable foundation if that makes any difference. I have had 2 other beds delivered in the last 6 years that were wrong, one was mislabeled the other the wrong bed entirely. My whole family has this problem and its kind of a joke that we should buy something and go around the block and exchange it because something will be wrong with it. LOL!!!

Any experiences you all have had with latex or the Pure Bliss line would be much appreciated. I have spoken multiple times with the company and they have been nothing but wonderful. I am getting a 2 inch topper from them and that should help but I hope it gets here in a hurry because I can't sleep and my pain has been made so much worse. Thank You for your help, Laura

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New Purebliss Beautiful too firm? 19 Apr 2013 01:42 #2

Hi Sunshinegirl,

The Beautiful for most people is a very soft mattress but because of your health challenges I can understand the need for a much softer than average mattress. The topper is even softer yet (in the 14 - 15 ILD range depending on the topper) and should also help.

In terms of the difference between your mattress and the floor model that you tested ... I'll take the possibilities one by one so each of them can be ruled out as a possible cause.

The first possibility of course is that you have the wrong mattress. You can check the law tag to make sure it really is the Beautiful and you could also measure it to make sure it is the right thickness.

The second possibility is that the base you tested the mattress on in the store is softer and has more give than what you are using. If you tested the mattress on the regular non flexing PLB base (not the World's Best Bed base which has latex in it), then I think it's safe to assume that your adjustable bed would have an equivalent non flexing surface.

The next possibility is that you tested a different mattress in the store (the only one that is softer is the World's Best Bed (either with or without the latex foundation) and the salespeople somehow believed or told you that it was the Beautiful. The WBB is also 12" thick so a measurement wouldn't show a difference and you would need to look at the law tag.

Next is the possibility that you tested the mattress with a topper in the store (either their 2" or 3" version) and this is your frame of reference and yours doesn't have the topper (or at least it's still coming) but it doesn't seem likely that this is what is happening since it's probable that you would have taken this into account.

Next is the possibility that you have something on top of the mattress such as a mattress protector, mattress pad, or even possibly sheets that are reducing the compression of the latex and making it feel firmer. The most likely culprit here would be a mattress protector or a mattress pad. Sometimes even sheets can create a "drum" effect if they are tight and increase the firmness of the latex for people who are more sensitive.

Finally if none of these helps solve the problem ... then it's probably just part of the initial break in period of the mattress where covers stretch and foam softens to some degree (although latex does this less than other foam). You can speed this up by walking (or crawling) carefully and evenly across the sleeping surface of the mattress for a while.

There is also the possibility that it is a matter of your subjective perceptions that comes from any differences you feel in testing a mattress vs sleeping on it over the course of the night. It seems to me that the difference is clear to you so this may not be the case but this needs to be added as a possibility so the list of possibilities is complete.

There is also one other possibility I can think of which is that your mattress somehow was made with the wrong ILD latex layers but this is also not very likely.

Hope this helps ... and I hope you let us know what you discover and if any of these and/or the topper solves the problem.

Phoenix
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Last edit: by phoenix.

New Purebliss Beautiful too firm? 19 Apr 2013 05:16 #3

Hi Phoenix, Thank You for your fast reply. I do have a mattress protector on and did read about these possibly affecting the feel but since my last mattress was much thicker I didn't think it would be an issue but will unzip it tomorrow to see if it helps.

I did go back to the store twice and lay on all three models they carried. The worlds best, the nature and the beautiful. The worlds best seemed too soft and I was trying to adhere to what I have learned that this is not usually the best choice. The nature seemed too firm but the second time I went back I spent a considerable amount of time trying both the nature and the beautiful alone and adding both the 2 and 3 inch toppers primarily to the nature as I was looking for that delicate balance of comfort and alignment. I found the nature still feeling a little too firm and thought the beautiful would be the best choice even though I know I had read that you felt many people found it too soft.

I am 130 pounds and 5"6. I look even slighter as I have a rare bone disease that makes my bones very heavy. I do have a small waist and carry more weight in the hip area. My boyfriend is about 180 pounds but we don't sleep together due to his snoring issues and me often being up late at night not feeling well. We do spend lots of time watching TV together in my bed so we usually have picked what feels the best for me.

Last spring we were looking for a replacement mattress after my 6 year old, again a simmons mattress, developed large dips but thank goodness was still under warranty. That is a very long story but the bottom line is the store where I purchased it sent me a mattress that was found to be defective a week after having it delivered and it was labeled wrong. I ended up going to another store as they had nothing that was even close to comfortable and at that time I could barely walk and holding a glass was almost impossible due to my arthritis in my spine. I later took them to conciliation court and thank goodness they settled before I had to go.

My boyfriend and I had tried so many mattresses then and I am always asking his opinion. He said as I felt that the beautiful was the first time he said he could say without a doubt "this is the one." The store that I just purchased the Beautiful from does have a comfort exchange which is good. I had some concerns before purchasing as this is the only store that carries PLB in my area and these are the second generation models not the new ones.

The sales person said he knew nothing about the new models which I found hard to believe. He is the head of a very small department and couldn't even tell me if they are going to carry the PLB brand in the future. He spoke to his purchasing person and he new nothing about the active gel either but was speaking less then favorably about it saying everyone was jumping on the cooling bandwagon and they wanted to stay as natural as possible.The store had two kings of the old model in there warehouse I was told they had been there he said since December. Maybe I should have had them order me a new one.

Goodness I don't know It just seems if something is defective in some way I will always end up with it. It usually works out in the end but it is a process. This is why I wrote in trying to find out how much latex softens up because my understanding is that it doesn't change all that much hence the longevity of the product. Sorry about such a long post. I am so thankful for you and your website. I truly believe this will get worked out and latex is what I have been looking for. Any more thoughts? Thank You, Sunshine girl

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New Purebliss Beautiful too firm? 19 Apr 2013 06:03 #4

Hi Sunshinegirl,

I think with your lower weight there would be less risk of alignment issues with the Beautiful than if you were heavier and in your circumstances I would probably put more emphasis on pressure relief than would be normal (normally alignment is the most important function of a mattress because it allows the discs in the spine to decompress and re-hydrate and the muscles and ligaments to relax and recover). I would also make sure that you do good objective testing (along the lines of the testing guidelines in post #1 here ) if you go into the store to re-test mattresses rather than going by "feel" alone which can be deceptive although your own sleeping experience will be even more accurate than testing in a store and you have some time to make sure the mattress is working for you.

Latex like any foam will soften over time and even develop some slight impressions ... it just does it over a longer period of time and to a lesser degree than other types of foam. A mattress will also go through a more rapid softening period over the first 30 - 90 days or so as the foam loses any of it's initial stiffness and covers stretch somewhat. You can read more about the factors involved in durability in post #4 here and the posts it links to.

I'll be interested to see what your detective work uncovers about why your mattress may feel firmer than the one in the store and what the cause ends up being.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
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New Purebliss Beautiful too firm? 19 Apr 2013 06:08 #5

Hi Phoenix,
I forgot to add that one of the first things I did was to check the tag and measure the height of the mattress
which came in at 11 1/2 not quite 12. Just wanted to let you know I can check those two off the list.
Thank You again, Sunshine girl

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New Purebliss Beautiful too firm? 25 Aug 2013 01:05 #6

Hi Phoenix,
I have been meaning for weeks to write back and let you know what the resolution to my new Pure Latex Bliss Beautiful being too firm was. I have not been feeling well but I don't want to forget so here is what happened.

PLB sent me out a 2 inch topper for the mattress thinking it was too firm for me due to the initial break in period. The topper helped some but I was still waking up feeling bruised and I just knew something was not right. My salesperson was of no help at all but thank goodness PLB did not leave me stranded. They replaced my mattress under warranty and like I suspected, something was wrong.

The replacement mattress felt like the mattress I had chosen.. It has support but also has the softness I need. My guess is somehow the layers were marked wrong. So, I hope if anyone in the future is in my same situation they will find my post and fight for a resolution. Things happen and I just am so grateful to Michelle in PLB customers service department for all of her help. How wonderful to actually have a company stand behind their product and care about their customers. Thank You Phoenix, for a website with such a wealth of information. You are truly appreciated. Sunshinegirl

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New Purebliss Beautiful too firm? 25 Aug 2013 06:05 #7

Hi Sunshinegirl,

Of all the possibilities I listed in the earlier post I thought that the last one (which was listed almost as an afterthought) was the least likely and that appears to be exactly what it was.

I'm really happy that your issues were resolved and I have to agree that PLB really does stand behind their product and looks after their customers.

Thanks for bringing up to date ... and it's great that now you can focus on sleeping on your mattress instead of "fixing" your mattress :)

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
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