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SleepEZ 13000 review
Sleep EZ wrote: Hello TD-Max and thanks for the post! I'm sorry to hear about the issue you've encountered but we would be happy to get this taken care of for you since we absolutely stand behind our product during the entire 20 year lifetime of the mattress. Would you mind calling our customer service department when you get a chance? Our number is 623-299-9624.
I did that when I first had issues with it softening. The issue is that it softens without sag so it's not a warranty issue. I was sold a replacement layer. I had it special ordered at 25 ILD soft so that it started out a bit more firm than std. Enough to notice. Worked for a while then back to same issue. Replaced the medium and 25 ILD soft layers and a couple years later I'm in the same boat again.
One thought I had was to slip in a thin layer of 1/4" pegboard between layers 2 and 3 in the lumbar region and see what that does...
Jan 2013 ordered 13000 mattress and foundation
July 2014 Soft layer replaced with 25 ILD
Sept 2017 25 ILD soft layer replaced again
Oct 2017 Med layer replaced because the soft layer replacement did not cut it.
Spring 2019 pain again
I must say when fresh it's excellent for me as a back sleeper. A bit firm for her, but she just puts up with whatever I set up.
Sleep EZ wrote: Hi again TD-Max, I just wanted to give you an update to let you know we're shipping the zoned layers out to you this week and you should receive them some time next week. Of course we will email your tracking information once it ships so that you know exactly what day to expect it.
Thank you for the top notch customer service. To follow up on the zoning concept I will share my trials using a 2'x4' piece of thin pegboard (presswood) that I used to test.
Test 1 was to put this between layers 2 and 3 and I centered it so it was under shoulders. Firmed up nicely and had an initially good feel. When I sat up I could definitely feel the upper layers bottom out. After a short period it became obvious that this was too firm. It had me out of alignment the opposite direction and gave low back pain with pressure pointing at my shoulders. I had to side sleep which I do not do well.
Test 2 is what I am currently using. I relocated the panel to between layers 3 and 4 and shifted downward to the foot of the bed to allow my shoulders to use the full stack layers. This has done very well so far. I probably could downsize the board and cover just the middle section, but I do not think that my feet carry enough weight to make any difference.
Something that I would consider so minor-stiffening the bottom layer of X firm foam really did do wonders for me. My low back alignment is definitely very sensitive to change. If i had a sealed mattress I'd be shopping for a whole new setup again.