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The industry - Introduction

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05 Jun 2018 04:33 #11 by need2sleep1
I am having the same issue. How do I start a thread to ask a question? Is that an option? Confused

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05 Jun 2018 07:59 #12 by Sweet Dreams
Seems to be a common point of confusion which is explained on the following "How to" page: https://www.themattressunderground.com/mattress-forum/index/21874-how-to-use-our-forum-to-research-or-seek-assistance.html

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05 Jun 2018 14:23 #13 by Phoenix
Replied by Phoenix on topic The industry - Introduction
Hi Sweet Dreams.

Thanks for the clarification! As usual... I appreciate your contributions :)

@ need2sleep1
Welcome to our Forum! :)
I or any of the Expert members of the site would be glad to be of assistance.

Phoenix

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16 Apr 2019 10:53 #14 by jaywills
I hope that I am posting this in the correct location. I purchased a queen mattress/box spring set from a furniture store. I did not notice until it was delivered that the mattress tag on the mattress says that it is a crib mattress manufactured by Baby Time International Inc. The mattress itself has a logo on it that says BodyFit Diamond Royale. I searched on the internet for BodyFit mattress and found nothing. A search for Baby Time International Inc yielded a company in New Jersey. I called the company and the customer service representative said that they just put the wrong tag on the mattress. I asked him if this would affect the warranty, and he said that he did not know and that he would find out and call me back. I never received a call back. Any advice? Thank you.

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17 Apr 2019 10:16 #15 by Sensei
Replied by Sensei on topic The industry - Introduction
Hi jaywills,

Welcome to the forum :).

Thanks for the post. Interesting situation, it does sound like it was an administrative mistake from the factory. Of course, it seems simple that there is no way that this should affect the warranty.

I am a little confused about this company. I found the New Jersey address on this site:
www.manta.com/c/mb4g09d/baby-time-international-inc

But when searching website on the Baby Tim Intl about us page it say the company is located in New York? And this site is totally baby stuff and quick glance and I see no mention of the regular mattresses they make.

A couple of suggestions:

Question what Furniture Store did you buy the mattress from?

You should also contact the furniture store and tell them the situation, and also convey to them you may need to replace/return this mattress, and receive one that is properly tagged mattress. It's very important that you have the law tag because it states critical information about what is inside your mattress. They will have more influence over the manufacturer than individual consumers. Contact your salesperson, maybe the sales manager and any other individual at the furniture store. Mattress retail people hate these situations and can help rectify this situation.

You need to get a pdf copy of the law tag as well as an email in writing stating that this will have no effect on the warranty, and while you are at it have them send a copy of the warranty to you. Continue to work both the manufacturer and the furniture retailer. Of course, make notes of the conversations and try to keep the names of people you spoke with.

I don't think this situation is dire, by any means, but as in most industires, one needs to be diligent to stay on these companies. And keep as much of this information in writing/email.

Let me know the Furniture store and I will make a new topic/thread called "Name Furn Store / Baby Time Intl Inc" so they know we have a public forum discussing this situation.

Thanks again for the post.
Sensei

Sensei(@ TMU Team)
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