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18 Feb 2018 07:31 #21 by bulgingdisk
Do you have any recs for independent sleep shops in Seattle or nearby that would be good to contact? thanks!

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18 Feb 2018 18:02 #22 by Phoenix
Hi bulgingdisk.

We have decided to discontinue the provision of listings of potential retailers in various geographic regions (unless they are already approved site members), because of the difficulty in maintaining such lists in a retail landscape that is constantly changing, and most importantly the confusion it was creating with the consumer members who incorrectly assumed that these businesses had indeed gone through the strict qualification process and were approved as members of The Mattress Underground. Such an assumption is unfair to both the consumers seeking assistance, as well as the very businesses and manufacturers who meet the criteria to become Trusted Members of The Mattress Underground.

You can perform a Forum Search and you can type in the "key term" any city or area you would be closer to and consider driving such as Seattle or any other area and see what other businesses have been discussed in that region which may be helpful to you.

Whatever business you’re considering, I would always confirm that any retailer or manufacturer that you wish to visit is completely transparent (see this article ) and also make sure that any mattress that you are considering meets the Post #13 quality/value guidelines here .

Good luck! and once you had the chance to narrow things down a little further, feel free to post back with any specific questions and I or any of our Expert Members we'll be happy to assist you.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

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18 Feb 2018 19:41 #23 by bulgingdisk
got it and thanks for the info!

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19 Feb 2018 11:11 #24 by Phoenix
:) Happy to help!

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

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09 Dec 2018 12:00 #25 by cjjones
Hello, I saw that previously brooklynbedding was a member but now is not. They have a product on their sister sites dreams foam bedding and mattresstoppers.com I would like. I just want to make sure they are still considered a good source before I purchase. Thanks

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09 Dec 2018 14:27 - 10 Dec 2018 21:45 #26 by Phoenix
Hi cjjones.

While BB is no longer a TMU member here subject to confirming that the components within the mattress you are considering meet the quality/durability criteria for your BMI (see  this article here and the  quality/value guidelines here ) ... you can certainly find (on either of their sites) products that meet the quality/value criteria and can be a good source for purchasing a mattress.

Best of luck with your purchase

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last edit: 10 Dec 2018 21:45 by Phoenix.

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10 Dec 2018 10:02 #27 by cjjones
Ok thanks. I was mainly concerned that something might have happened that caused them to be questionable customer service wise or even products not being what they are listed as. I have seen negative reviews on other sites but with as much business as they do I cant really put much value on the small amount of reviews.

I have several pieces of latex to buy and 2 will be from Arizona Premium Mattress Co. The one I would like to buy from Brooklyn is the 3 inch 19 Talalay. I plan to buy from them bc it comes w/ a bamboo cover for the same price as similar uncovered pieces, and according to their site they have free return shipping if its not what I want. Hopefully that is the case. I need this piece to covered and for a period of time to not have to worry about ordering a mattress cover for the build im doing. If it doesn't work for me, it may need to fit the needs of the person sleeping on the Fox mattress we just bought. So the return policy is a good fit for us.

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10 Dec 2018 21:43 - 10 Dec 2018 21:47 #28 by Phoenix
Hi cjjones.

Congratulations on your new mattress order! :)

As you are aware you chose something Fox Mattress, a Trusted member of this site, which means that I think very highly of them and that I believe that compete well with the best in the industry in terms of their quality, value, service, knowledge, and transparency.

I have seen negative reviews on other sites but with as much business as they do I cant really put much value on the small amount of reviews.


I certainly agree with your common-sense approach regarding some of the customer-service reviews and take them with a grain of salt especially at a time when the internet anonymity allows anyone to post virtually anything online and have it be represented as fact, many times needlessly destroying the reputation of ethical and good companies. While there are many customer accounts that are legitimate and represent “real people” issues I’d pay much more attention to the quality of materials within a mattress and deal with a business that is transparent and presents factual and accurate information and focusing upon strict quality guidelines for their products and not on marketing stories.

There are many more moving parts when it comes to reviews but generally, other people's experiences also won't tell much if anything about the suitability, quality, durability, or "value" of a mattress for any particular person (see post #13 here ), and I usually recommend to avoid considering reviews as any sort of a reliable indicator of the appropriateness of any particular product for anyone's specific needs.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last edit: 10 Dec 2018 21:47 by Phoenix.

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19 Dec 2018 12:14 #29 by cjjones
Thought Id do an update on my Brooklynbed order. So I ordered the latex toper from their sister site mattresstopper.com. Its been a nightmare. I only went w/ them bc of their return policy, the price, and the 1-2 days of processing time. I ordered it on the 10th, received a email on the 11th from them w/ a tracking number and estimated date of delivery. Brooklynbedding email stated my package had been shipped. I checked the tracking in the next couple days and noticed that there was no update info. I did not contact anyone bc I thought the tracking must be behind. This was my mistake made bc I had a similar thing happen last year and after me wasting time tracking it, the package came as it should have and the tracking didn't update until after the package was received. The date of arrival was estimated as the 15th. I called Fedex Friday14th to see if they could hold it from the truck and let me pick it up so the package would not sit outside all day. Fedex said the package was never delivered to them. I looked up the tracking and still no update. It was after hours so I called and left a message w/ Brooklynbeds and also sent an email. I called on the 15th and the rep said, "the tracking label was created bf the order went to production and it has not been sent to fedex yet." I repeated what I did in my vm and email, that I did not want to wait if the product was not in stock. I would rather cancel and make a purchase somewhere else. I was told no problem, you package is going to be mailed Monday or Tuesday at the latest. Later in the day someone answered my email from the day bf and said the same thing, the label was created early and that fedex created an expected delivery date. Which is a pushing the blame somewhere else bc it was their email that said, "your package has been shipped." I then waited around most of Monday and never saw any change in the tracking so I called to ask if it was going to be shipped today. The rep repeats what the other said about the label but then stops and says wait theres a email. She reads the email and it states that the package was sent to fedex but it was lost bf they scanned it. So I ask her when it will be shipped. she says well it could be a couple days. So its looking like it will be another week bf I get it. I tell her that I cant wait unless she can get it to me faster. She checks and tells me it will be shipped fedex 2 days w a new tracking so I will have it Thursday at the latest. I call today to see if its shipped and the rep starts to tell me about the shipping label being created early. I correct him w/ the info and he says, yes I see another tracking was created but they didn't have it in production so it could be a few days. I tell him if it is not in stock I want to cancel and can he make sure bc I would still like the product if it can be here this wk. He tells me he will go talk to production and call me back in about an hour. That conversation happened at 10:30 and its now 3. I thought at 1 that maybe he went to lunch and would call me back. Its really unfortunate bc most everyone I talked to did sound as if they wanted to make me happy. Its seems its a business problem and not a customer service rep problem. Im hoping that he has not called me back bc it is trying to get the product shipped to me bf telling me another story but the odds are not on their side. I will update when I hear from them.

I do also have a Fox Mattress review but I will hold off on that.

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21 Dec 2018 01:40 #30 by Administrator TMU
Hello cjjones,
Thank you for sharing your poor customer service experience with Brooklyn Bedding. You have certainly been very patient, more patient than many others would be. There seems to be some system issues associated with the order fulfillment process and the associated customer communication. What appears to be perplexing is that there were several "human" interactions that still did not resolve the problem. Hopefully your feedback to Brooklyn Bedding will be used to assess and revise their systems so others do not have a similar experience.

TMU Admin

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