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A thanks to the forum, phoenix, and rest assaured 05 Sep 2013 17:26 #1

New member but I have been lurking for sometime. Have had a tempurpedic bed that has been awful for sometime and finally made a purchase to replace the god forsaken thing.
Followed the advice phoenix has given a lot of minnesota buyers and checked out rest assured in Rochester, MN.

Chuck was initially out, but was very prompt and honest in emails and phone calls leading up to my visit. He came while I was working with Liz and was helping another customer. Needless to say I could tell that he wants the best mattress for each person. He was trying to talk the person into buying the cheaper mattress because the more expensive one was not going to be beneficial due to size/stature. That made me really think that he is more interested in helping others than making a few extra bucks.

Liz did an awesome job showing us the various mattresses. We went in with no budget, what felt the best was what we were going to come home with. She suggested starting on the cheaper mattresses of their "best" line. A few beds in we found one that felt very comfortable but also very supportive. We tried out the more expensive models but came back to the same bed. We told her we had an adjustable base and she said, "We will make the bed to work best with an adjustable base and attach the cover." Can't get that custom aspect at the box stores, that is for sure!

We inquired over a getting a box spring for my toddler's bed, as we currently have a crappy mattress on the floor until she gets better of staying in bed. Got a good quote on a box spring and asked about factory seconds. $10 more and we could have a pretty good mattress that had a couple torn stitches on the cover. She even went in back and went through the seconds and suggested a specific cover that would be the best choice. SOLD!!! Ended up getting two mattresses on the trip for much less than the furniture stores would sell them for.

The best thing about this place is that there is minimal pressure. I hate salesman! I refuse to buy anything from a pushy salesman, usually I will walk out of a place even if I really need the item. Never felt the least bit of pressure. We plan to use the old mattress as a guest bedroom bed (it is ok to sleep on it for a night or two, after that you start to feel the pain) and we currently don't have a box spring. I mentioned possibly making a foundation and Liz was all for it, even suggested asking family members as it doesn't make much sense to buy a box spring for a bed that gets used every month or so. She made it clear that if we wanted to buy the box spring from them down the road they would give us the normal discounted price compared to the retail price as we had purchased the mattress from them.

Don't have the bed home yet, will pick it up next week. Ordered the blue moon push and seems to have just what we are looking for. They made it very clear that if we had any issues or if it wasn't up to our comfort to bring it in and they would set us up with something that would work.

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Last edit: by goblism.

A thanks to the forum, phoenix, and rest assaured 05 Sep 2013 20:47 #2

Hi goblism,

The kind of customer service you experienced along with the quality and value of their mattresses is the reason I think so highly of them and some of the other smaller manufacturers across the country. You certainly made a good choice!

Congratulations on your new mattress(es) and I appreciate you taking the time to share your experience with the forum :)

I'm looking forward to your feedback once you've received your mattress and had the chance to sleep on it for a bit.

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