mattressunderground logo
×
Welcome to The Mattress Underground FORUM! :cheer:
The first place to start your research is the Mattress Shopping Tutorial linked in the top right corner.
Select the Search Forum tab above to gain access to answers to many mattress related questions.
Select the Ask An Expert tab above to reach out to any of our Expert Members for guidance and advice.

Stress-O-Pedic wants to be transparent about what is in our mattresses

More
30 Oct 2013 11:12 - 17 Nov 2018 02:43 #1 by AshleyStress-O-Pedic
:woohoo:
Firstly, I'd like to say I'm impressed with the amount of information on this blog! It's a great idea and a fabulous resource, considering a mattress is such a big and important purchase. Secondly, I'd just like to give consumers the resources they need in order to find out exactly what is in our mattresses. If you call us here at the factory and ask our VP of sales "hey, what's in your mattresses?" you might not get exactly the answer you're looking for. Not that we don't want you to know, but simply, he will go in depth with someone and explain everything about the mattress and they will respond, "oh I just wanted to know if there was foam in it." So if you're one of the people on this blog that really wants to do their research you can contact these Stress-O-Pedic sales reps and they will tell you exactly what you want to know (in as much detail as you want), and even where you can buy the bed. Keep in mind that we sell different collections to many dealers, so if you only go in one store you probably haven't seen all we have to offer. Thanks for giving a local retailer on the west coast a chance!
Our website has been updated to include sales rep contact info! www.stressopedic.com/contact.html
Last edit: 17 Nov 2018 02:43 by Administrator TMU. Reason: Updating link to https: status

Please Log in or Create an account to join the conversation.

More
30 Oct 2013 14:15 - 30 Oct 2013 14:16 #2 by Phoenix
Hi AshleyStress-O-Pedic,

I'm both impressed and grateful for your post on the Mattress Forum!

As you know one of the missing links in much of the mainstream industry is manufacturers that make this kind of information easily available to their customers so that those who are informed enough to know the importance of the quality of the materials in a mattress can make more informed buying decisions and make more meaningful comparisons between mattresses.

One of the goals of this site is transparency in the industry and you are one of the manufacturers that is clearly leading the way in this. To me this also indicates a genuine interest in your customers and the kind of customer service that I only wish all manufacturers would provide to their retailers and consumers.

As you also know I called you earlier to thank you in person but I also wanted to reply to your post here so that the forum members know that Stress-O-Pedic is one of the better manufacturers that would be well worth considering in a mattress purchase.

Thanks again for taking the time to let us know that you are one of the "good guys" in the industry :)

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last edit: 30 Oct 2013 14:16 by Phoenix.

Please Log in or Create an account to join the conversation.

More
05 Feb 2017 22:36 #3 by ghaith13
Hello,

I've been attempting to take advantage of the offer of transparency to find out about mattresses available at one of my local stores (mathews mattress, sacramento) that are manufactured by Stress-O-Pedic. Unfortunately my attempts to contact the sales reps listed on the website as instructed in the first post have not been fruitful. I was told that that is proprietary information and I need special permission from the local store in order for them to disclose that. When I spoke to the local store they told me they had no problem with Stress-O-Pedic answering my questions. Even with that, nothing more from Stress-O-Pedic.

I figured I post here to let other consumers know stress-o-pedic doesn't seem to be as transparent as was claimed. At least not in my case.

Please Log in or Create an account to join the conversation.

More
06 Feb 2017 10:16 #4 by Phoenix
Hi ghaith13,

I’m sorry you’re having some trouble finding out the information about a Stress-O-Pedic mattress.

Did you email every single sale representative? I see there are currently five listed, plus another email for customer service. Also, did you refer to their post here on the site stating that they would be transparent to members here of the forum?

I would send the same email to all six addresses on their web site and be sure to bring up what they’ve posted here in the past where they pledged to provide specifics on their products and see if that helps you out.

I’ll be interested in knowing what responses you receive.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

More
06 Feb 2017 18:00 #5 by ghaith13
I initially did reach out to all the sales reps listed on the website and have been working with the sales rep assigned to my area of the country. Been going back and forth since mid December. I have followed up pointing to this post hoping that it will help.

Please Log in or Create an account to join the conversation.

More
07 Feb 2017 09:52 #6 by Phoenix
Hi ghaith13,

Thanks for the follow-up. If you learn of anything else, please let me know.

There comes a point if you work too long to get the information from a company and they’re not forthcoming, I’d advise that you not consider them, as purchasing a mattress without knowing the componentry isn’t something I’d recommend.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

More
10 Feb 2017 13:39 #7 by AshleyStress-O-Pedic
Hello! I spoke with our sales rep. The whole run around asking the store to call him was to make sure that you were a customer and not a competitor, since you asked many questions that consumers do not ask (haha) and that none of the sales reps at Matthews called him.
He also says that he emailed you his cell phone # and would like you to give him a call.
Thanks :) :)
-Ashley

Please Log in or Create an account to join the conversation.

More
10 Feb 2017 14:28 #8 by ghaith13
Thank you for your kind response. I was told by the rep at Mathews Mattress store that he did in fact call you guys. I'm not sure where the disconnect may have happened there. As far as my questions, they came from the mattress underground site, located here:
www.themattressunderground.com/our-artic...ou-need-to-know.html
I'll be happy to give him a call. Thank you for your assistance.

Please Log in or Create an account to join the conversation.

More
10 Feb 2017 19:03 #9 by Phoenix
Hi AshleyStress-O-Pedic,

Thank you for the followup and help with ghaith13! I appreciate you monitoring the forum.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

More
10 Jul 2019 21:22 #10 by msmarymcc
I am so thankful I found this forum and this thread in particular. I came across a Stress-o-pedic mattress in a local mattress shop and was happy to see that I could get more information to inform my purchase decision. I reached out to the sales rep for my area and he was very helpful in answering all my questions.

Thank you!

Please Log in or Create an account to join the conversation.

  • FREE Consumer Membership & Price Discounts

    Offered to consumers who Create an Account to register on OUR FORUM to ask questions or share mattress related experiences. Additionally, Consumer Members of TMU will receive discounts/bonuses from some of the best quality/value Mattress Manufacturers in North America.

     

  • CONNECTING Consumers with Trusted Manufacturers & Retailers

    The Mattress Underground (TMU) website connects consumers with the most Trusted Manufacturers & Retailers throughout North America. All TMU Members have agreed to provide TMU consumer members price discounts/bonus higher or equal to all other discounts offered throughout the Internet.

      • For eCommerce purchases, please check here for the unique discount code(s) offered by each of the TMU Trusted members.
      • When purchasing locally simply present the referral certificate provided by the TMU Trusted Member linked above or mention “The Mattress Underground” when visiting their store.

     

  • QUALITY Manufacturers & KNOWLEDGEABLE Retailers

    The Business membership of this site is by invitation only and is only offered when we are satisfied that what you offer places you in the upper tier of mattress manufacturers & retailers across North America in terms of quality, knowledge & transparency, and service. If you believe that your company meets the quality/value criteria please complete and submit the PMAF form here to start the review process.

    Membership Requirements

  • Membership Disclosure

    The Mattress Underground offers free consumer membership & paid membership for select mattress manufacturers or retailers. Member dues/fees are our source of income as The Mattress Underground is expensive to operate and employs people. For those manufacturers or retailers that have been invited to become members, and for any consumer that wishes to find their "best fit" mattress, we hope you choose to take advantage of what TMU offers as we believe the value of our services and information, our willingness and ability to work on behalf of and connect educated consumers with the better retailers and manufacturers across the US and Canada, are second to none on the internet. Mattress manufacturer and retailer memberships are available for companies that sell directly to consumers, but are by invitation only.

    In order to ensure full transparency with our readers, we’d like to disclose the following about our member relationships:

    • Consumer have free membership but can voluntarily donate to helping TMU operate.
    • Mattress retailers that qualify to be a Trusted Member pay monthly dues/fees.
    • Mattress manufacturers that qualify to be a Trusted Member pay monthly dues/fees
    More information about the benefits and services that TMU members receive can be found on the Our Services page of this website