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BrooklynBedding Bamboo Bliss Latex Mattress 27 Dec 2013 17:28 #1

We ordered the Bamboo Bliss Queen size mattress a month ago and had high hopes for it, but unfortunately it doesn't work for us :dry:
Here's the email I wrote them which summarizes our disappointment with the mattress:
Hi,

We slept on the new mattress for a few weeks and we're not happy with it.

We ordered a "Cushion Firm" , however the latex layer that we got feels rather "Super Soft".
We are about 5' 6, less than 150lbs each and we still sink in excessively.
I'm not sure if we received an incorrect firmness level or a defective material.

I'm aware that latex feels softer than spring mattress, and we even had memory foam toppers which we liked
on some of our beds, but I never sank-in so deep into the mattress.

For the first week of using this mattress we had trouble falling asleep and woke up with back pain.

We removed the latex layer and are sleeping on foam core now and it feels much better than before.

However my wife regrets throwing out our previous mattress because we slept better on it and thinks that we wasted a $1000.

We really wanted to like this mattress based on positive reviews both on mattressunderground.com and amazon,
but unfortunately we didn't experience that nice feeling that you usually get when laying on a new mattress.

I am aware of the 120 days exchange guarantee of the comfort layer but I don't want to invest more money in addition
to what we paid, only to get something that might not work for us.

We do hope that it's just a mistake in shipping the wrong latex layer and not the quality of the material.

Let me know what would be your solution.


Sincerely,

I haven't receive a response from them yet. Let me know what you guys think.

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BrooklynBedding Bamboo Bliss Latex Mattress 27 Dec 2013 18:12 #2

I can tell you through my conversations with them that you will be out of the cost of returning the mattress to them. My suggestion is to call or online chat with Mario and see what they can do as far as an exchange of layers can go.

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BrooklynBedding Bamboo Bliss Latex Mattress 27 Dec 2013 21:23 #3

Hi mikeh59,

I would add a "ditto" to mikeh59's suggestion of talking with Brooklyn Bedding and considering a comfort exchange because of the cost involved in returning the complete mattress (although of course the choice would always be up to you).

We ordered a "Cushion Firm" , however the latex layer that we got feels rather "Super Soft".
We are about 5' 6, less than 150lbs each and we still sink in excessively.
I'm not sure if we received an incorrect firmness level or a defective material.


Softness is very subjective and each person's perceptions can be very different so a comfort layer that is too soft for one person may be too firm for the next. Each person can be very different. It's possible of course that you received an incorrect firmness but it's more likely that you received the firmness level that you ordered but it just wasn't the ideal choice. It's also unlikely that it's defective and more likely that it's just too soft for you. Based on "averages" this would be well within the the range that would work well for someone of your weight and if anything it could even be a little on the firmer side for some people depending on preferences and what they were used to sleeping on.

The next step though would be to talk with them to discuss your options so you can decide on what would be your best course of action.

Phoenix
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Last edit: by Phoenix.

BrooklynBedding Bamboo Bliss Latex Mattress 28 Dec 2013 23:49 #4

Don't worry too much, you will only be out approx $75 or however much it costs to send your top layer back and get another firmer one. Sleeping on latex takes a little getting used to. I think most people are used to spring beds where the first inch is soft, then the next is firm, but the whole region around your pressure points sags down due to the spring structure. With latex it is more like individual spots sink down, so I think that is what contributes to your feeling.

If you like sleeping on the bare core, that is a good reference point to tell them.

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BrooklynBedding Bamboo Bliss Latex Mattress 29 Dec 2013 15:02 #5

Thanks everyone for your comments. I emailed BB on Thu night , and I'm still waiting for their response.

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BrooklynBedding Bamboo Bliss Latex Mattress 06 Jan 2014 17:22 #6

Does anyone know if the Bamboo Bliss sleeps soft? I've seen a few reviews which recommend ordering a size firmer than you would typically use. Thanks!

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BrooklynBedding Bamboo Bliss Latex Mattress 06 Jan 2014 19:09 #7

Hi Mulligan,

Soft, medium, and firm are very subjective and relative to each person's perceptions. There is also no consistency between different manufacturer's rating scales so it would also depend on which mattress you were comparing it to. In most cases, because it's so subjective, I would probably limit firmness / softness comparisons to comparisons between the same manufacturer which will tend to be "on the same scale". You will probably find comments on the forum in both directions (both firmer and softer than expected) because each person may have a different "baseline" for what soft and firm mean to them.

Phoenix
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BrooklynBedding Bamboo Bliss Latex Mattress 08 Jan 2014 05:34 #8

Phoenix:
It sounds like someone aught to design a bowling ball test for latex mattresses. Placing a 12 pound ball on a mattress and seeing how far it sinks would be a good, non subjective way to tell softness in a springy material....

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BrooklynBedding Bamboo Bliss Latex Mattress 08 Jan 2014 09:45 #9

The bowling ball test sounds good in theory, however there are already processes in place that are used to achieve the ILD ratings for latex that give us a firmness. However, at the end of the day it really is a personal preference that is very difficult to quantify.

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BrooklynBedding Bamboo Bliss Latex Mattress 08 Jan 2014 12:57 #10

Hi glassact,

It sounds like someone aught to design a bowling ball test for latex mattresses. Placing a 12 pound ball on a mattress and seeing how far it sinks would be a good, non subjective way to tell softness in a springy material....


As Pist0lpete mentioned ... a "bowling ball test" would measure how far you sink into a mattress if one part of your body weighed 12 lbs so it would be one measure of "softness" but it wouldn't tell you how far parts of your body that weight more or less than 12 lbs sink into the mattress or how soft the mattress would "feel" because of other differences in specs between materials that are used that can also affect softness (see post #2 here ) or more specifically pressure relief.

There are also different "types" of softness that some people may be more or less sensitive to (see post #15 here ).

So while ILD (which is the equivalent to what you are suggesting) would be one measure of softness and can be a useful guideline ... there would still be a significant difference between how soft two different mattresses "feel" to different people even if the ILD of the materials or the "bowling ball test" indicated they were very similar. In the end ... each person's own experience and "definition" of softness is really the only "true" definition of softness that is reliable for any specific person.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
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Last edit: by Phoenix.
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