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ultimatesleep.com

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30 Mar 2014 09:39 - 30 Mar 2014 09:49 #1 by ryan83
ultimatesleep.com was created by ryan83
I saw the "our membership" list and ultimatesleep.com wasn't on the list. Has anyone had past experience with this website purchasing a latex topper?
Last edit: 30 Mar 2014 09:49 by ryan83.

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30 Mar 2014 13:11 - 25 Nov 2018 01:37 #2 by Phoenix
Replied by Phoenix on topic ultimatesleep.com
Hi ryan83,

Ultimatesleep is part of the same group of companies as forum.absolutecomfortonsale.com/, and ahhmemoryfoam.com and airbeddiscounters.com/ and usmemoryfoam.com/ .
ADMIN NOTE:Removed 404 page link | Archived Footprint 1: forum.absolutecomfortonsale.com/| Archived Footprint 2: ahhmemoryfoam.com |Archived Footprint 3:airbeddiscounters.com/ |Archived Footprint 4:usmemoryfoam.com/

They sell some of the products that are sold at Absolute Comfort on Sale and a forum search on absolutecomfort (you can just click this) will bring up more information and feedback about them.

I would question the accuracy of their Dunlop ILD's if the density is accurate (see post #2 here for some rough density and ILD comparisons for 100% natural Dunlop) and their page for Talalay latex toppers clearly isn't Talalay latex.

Phoenix

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Last edit: 25 Nov 2018 01:37 by Administrator TMU. Reason: Removed Page Not Found Link (404 Error) and Updating link to https: status

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30 Mar 2014 16:03 #3 by ryan83
Replied by ryan83 on topic ultimatesleep.com
Phoenix,
Thanks for the links.
On UltimateSleep:
[quote=and their page for Talalay latex toppers clearly isn't Talalay latex.[/quote]

How did you determine these Talalay latex toppers aren't Talalay latex?
This answer would be good knowledge for what to look for when searching.
Is it the price, or is it the product name, having the word foam: "Talalay Latex Foam Mattress Topper"
The one I was looking at was the 3" Queen Talalay Latex Topper. I was inquiring about it from a different resource other than the company because of the price. This price on the 3 Inch Talalay Latex Foam Mattress Topper - Medium is $231, as other companies have 3" Talalay latex toppers for around $500.
Thanks for your help.

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30 Mar 2014 20:21 - 25 Nov 2018 01:47 #4 by Phoenix
Replied by Phoenix on topic ultimatesleep.com
Hi ryan83,

How did you determine these Talalay latex toppers aren't Talalay latex?
This answer would be good knowledge for what to look for when searching.
Is it the price, or is it the product name, having the word foam: "Talalay Latex Foam Mattress Topper"


There are a few reasons that "connecting the dots" would indicate to me that it's very unlikely to be Talalay latex.

It doesn't look like Talalay but pictures can be deceiving.

The price itself would be enough to cause serious doubt (unless they were used or seconds).

They say here that they sell either 100% natural Dunlop or blended Talalay.

The ILD and density ranges don't match the ranges for blended Talalay latex (see post #2 here ) but they do match their ebay descriptions of their blended Dunlop toppers here which is most likely a blend of 20% natural and 80% synthetic continuous pour probably made by Latexco (made in the USA) which is much less costly than Talalay.
ADMIN NOTE:Retired Website | Archived Footprint: ebay.com/itm/NEW-3-Inch-EcoLine-Blended-Latex-Topper-Queen-60-x-80-4-Densities-/350845491035?pt=US_Mattress_Pads_and_Feather_Beds&var=&hash=item9063d8eef7

It says here that it is "molded to size" and "pin core drilled" which also points to it being the 20/80 blended Puralux Dunlop rather than Talalay (the Puralux is made without pincores and then the pincores can be "punched in" afterwards").
ADMIN NOTE:Removed 404 page link | Archived Footprint: latexco.com/usa/our-products/

All in all ... to me the "preponderance of the evidence" (and probably more if I wanted to spend the time looking) indicates that it's most likely to be the continuous pour Puralux blended Dunlop.

Phoenix

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Last edit: 25 Nov 2018 01:47 by Administrator TMU. Reason: Removed Page Not Found Link (404 Error) and Updating link to https: status

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19 Apr 2014 08:22 - 19 Apr 2014 08:49 #5 by sdmark
Replied by sdmark on topic ultimatesleep.com
Pity. I'd actually be interested in continuous pour Dunlop at a fair price with a good return policy. But blatant misrepresentation by Ultimate Sleep is a deal-killer.

Mark
Last edit: 19 Apr 2014 08:49 by sdmark.

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19 Apr 2014 10:01 - 25 Nov 2018 01:49 #6 by Phoenix
Replied by Phoenix on topic ultimatesleep.com
Hi sdmark,

As you know from your other post in the Ikea thread ... Spindle sells the synthetic and 100% natural continuous pour Dunlop from Mountaintop. (Note: They now only sell 100% natural continuous pour Dunlop in their mattresses and toppers)

Sleeponlatex sells the Latexco Puralux continuous pour which is a blend (I believe it's 20% natural and 80% synthetic).

Phoenix

NOTE ADDED: Sleeponlatex no longer sells continuous pour Dunlop latex and Spindle no longer sells synthetic latex.

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Last edit: 25 Nov 2018 01:49 by Administrator TMU. Reason: Updating link to https: status

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23 Feb 2015 18:02 #7 by Ioway
Replied by Ioway on topic ultimatesleep.com
Phoenix: you mentioned that Sleeponlatex sells Latexco Paralux and I suspect this is what Ultimatesleep.com is also selling as their economy "Talalay" ( www.ultimatesleep.com/talalay-latex-toppers ) . I purchased a Medium 2" topper ("Latex Sleep Therapy"), marketed as Talalay. From several e-mails I was able to determine they get their "Talalay" from the Latexco/GA plant, which only makes dunlop (verified this with that plant directly today)

The Latexco rep confirmed today: "Latexco does not make Talalay. We sell some Radium Talalay from our California factory to many internet customers. See the attached for a description of the two processes." (I am also attaching the file for reference) .

The Ultimatesleep rep described their "Talalay" process as follows: "The original Talalay Process included the flash-freezing step as a way of preventing the air bubbles in the batter from rising and causing a stratification of density from top to bottom, because the total process was slow enough in a batch molding process that such would occur. There is no other reason for that step of the process. Most modern Talalay Processes actually use a semi-continuous batch process that allows for a much faster curing of the latex batter before the air bubbles have an opportunity to cause a density stratification. This process is also much more energy efficient (rather than freezing and then cooking), and makes the product more affordable."

This description is accurate as it relates to Latexco's continuous dunlop process, it just does not correspond with the facts about a True Talalay process, so they are either very confused, or intentionally misrepresenting what they sell as Talalay.

I will say that for the price, this product is springy and supple and appears to be a good quality if you don't want Talalay. Assuming it is the Paralux, Latexco seems to be producing a very good dunlop product in that line. It does have a sightly darker/firmer side and a lighter/softer side and the holes are punched, (not pin-core molded). I am not overly impressed with the tear resistance, so it is not as durable (IMO) in tear-resistance as what I would prefer (and assume Talalay is better for) in a top layer, but unfortunately I don't have any personal experience with real Talalay to compare directly in this regard.

And now, for the rest of the story: I also bought a 2" layer of their Firm "Talalay" which was really firm. I rolled it up for about a week and when I unrolled it again, it had formed several splits on the outer side of the roll (the darker side) in both directions-- one split went all the way through for about a foot from one end. I sent pictures to Ultimatesleep and they were very good about issuing a refund--they said neither they or Latexco had seen a topper with the magnitude of splitting like mine, that it was rare and that when they have had any splitting complaints, it was always with the firm and never the softer toppers. I have had no tearing or splitting with the medium, but I can tell is not very tough from some small surface fissures that can be seen when it is folded.

Overall I would grade Ultimatesleep.com as follows:
Customer Service A (except for accuracy in their facts about their products)
Value B+ (for Dunlop)
Product Quality B+ (for Dunlop )
Truth in advertizing F (they will hopefully rectify this, as they do not seem like a bad company to work with otherwise, but this is a deal killer since I don't know what to believe now).
Attachments:

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23 Feb 2015 18:48 - 23 Feb 2015 18:51 #8 by Phoenix
Replied by Phoenix on topic ultimatesleep.com
Hi Ioway,

Phoenix: you mentioned that Sleeponlatex sells Latexco Paralux and I suspect this is what Ultimatesleep.com is also selling as their economy "Talalay" ( www.ultimatesleep.com/talalay-latex-toppers )


This is what I believe it is as well.

The Ultimatesleep rep described their "Talalay" process as follows: "The original Talalay Process included the flash-freezing step as a way of preventing the air bubbles in the batter from rising and causing a stratification of density from top to bottom, because the total process was slow enough in a batch molding process that such would occur. There is no other reason for that step of the process. Most modern Talalay Processes actually use a semi-continuous batch process that allows for a much faster curing of the latex batter before the air bubbles have an opportunity to cause a density stratification. This process is also much more energy efficient (rather than freezing and then cooking), and makes the product more affordable."

This description is accurate as it relates to Latexco's continuous dunlop process, it just does not correspond with the facts about a True Talalay process, so they are either very confused, or intentionally misrepresenting what they sell as Talalay.


They are either very confused or don't have much knowledge about the different latex production methods (or are purposely misleading in an effort to sell their toppers to people who believe it's Talalay) but regardless what they are saying isn't accurate at all.

I will say that for the price, this product is springy and supple and appears to be a good quality if you don't want Talalay. Assuming it is the Paralux, Latexco seems to be producing a very good dunlop product in that line. It does have a sightly darker/firmer side and a lighter/softer side and the holes are punched, (not pin-core molded). I am not overly impressed with the tear resistance, so it is not as durable (IMO) in tear-resistance as what I would prefer (and assume Talalay is better for) in a top layer, but unfortunately I don't have any personal experience with real Talalay to compare directly in this regard.


Continuous pour Dunlop is still a good quality and durable material even though it has different properties than Talalay or even 100% natural Dunlop. All latex tears very easily and needs careful handling.

And now, for the rest of the story: I also bought a 2" layer of their Firm "Talalay" which was really firm. I rolled it up for about a week and when I unrolled it again, it had formed several splits on the outer side of the roll (the darker side) in both directions-- one split went all the way through for about a foot from one end. I sent pictures to Ultimatesleep and they were very good about issuing a refund--they said neither they or Latexco had seen a topper with the magnitude of splitting like mine, that it was rare and that when they have had any splitting complaints, it was always with the firm and never the softer toppers. I have had no tearing or splitting with the medium, but I can tell is not very tough from some small surface fissures that can be seen when it is folded.


This would clearly be a defective layer.

Truth in advertizing F (they will hopefully rectify this, as they do not seem like a bad company to work with otherwise, but this is a deal killer since I don't know what to believe now).


Accuracy and transparency is one of the most important parts of deciding who to deal with and this kind of misrepresentation would also be a "deal killer" for me as well. I would have a hard time believing that they aren't aware of it since there have been several forum members that have mentioned them over a period of time and many others that would probably have read my comments and would likely have questioned them about their topper as well and they certainly wouldn't have received the information that they are using from Latexco so I believe it's a "made up" story in response to questions they have had about whether their latex was Talalay which wouldn't speak well to their credibility or integrity.

Phoenix

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Last edit: 23 Feb 2015 18:51 by Phoenix.

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01 Jun 2015 20:50 - 25 Nov 2018 01:57 #9 by papalion
Replied by papalion on topic ultimatesleep.com

Phoenix wrote: Sleeponlatex sells the Latexco Puralux continuous pour which is a blend (I believe it's 20% natural and 80% synthetic).
Phoenix


According to their website their Topper is
100% NATURAL LATEX

"Our Pure Green™ natural latex mattress toppers are made from 100% Natural Latex. If you are looking for a latex mattress topper which is all natural, this is the way to go. These toppers are made with only natural latex, no fillers or synthetic latex."
Last edit: 25 Nov 2018 01:57 by Administrator TMU. Reason: Updating link to https: status

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01 Jun 2015 23:12 #10 by Phoenix
Replied by Phoenix on topic ultimatesleep.com
Hi papalion,

According to their website their Topper is
100% NATURAL LATEX

"Our Pure Green™ natural latex mattress toppers are made from 100% Natural Latex. If you are looking for a latex mattress topper which is all natural, this is the way to go. These toppers are made with only natural latex, no fillers or synthetic latex."


Sleeponlatex used to sell the continuous pour synthetic/natural blended Dunlop toppers but the topper you linked is 100% natural Dunlop (made in a mold and not continuous pour) and they don't list the blended latex topper any longer.

Phoenix

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