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Another one bites the dust.... 29 Aug 2014 03:05 #1

Well, the inevitable happens. I say inevitable, because with me, there's always bad luck abound. The mattress I purchased not 90 days ago, after months of research and time has broken, and the warranty with it.

About two days ago I was putting freshly washed linen on the bed and noticed there was a rip in the underside panel of fabric. This is a one sided mattress, so there is this felt/cloth hybrid along the bottom, sewn into the ticking. From the fraying of fabric in the tear, it looks like it was pulled from top and bottom. I'm not 100% sure how it happened, I know I didn't do anything to abuse it, or anything unusual. The last time the mattress was moved, it was rotated per Restonic instructions and we were extremely careful to insert our arms to the bend (at the elbow) and lift. Not pull on the sides, for this reason.

I contacted the company I purchased the mattress from, a local dealer, and he has forwarded pictures to the Restonic rep. Over the phone, before looking at the photos, they assume I did this by tugging on the mattresses side seams, ripping the fabric, which means it's not covered under warranty, and now - this has voided my warranty.

I financed this bed under no interest 90 days, and had 1 payment left before it would have been paid off. And here it is damaged. If something goes wrong, I'm screwed, really. Rather a sad turn for me, I was so thrilled with it.

At this point, I'm not sure if I should keep the bed or recycle it and just get another, knowing what I know now. Interestingly, unless I were buying a new mattress from one or two key brands, I wouldn't spend more than $1000, next time around. It's just not worth it.

Photos of the tear here (didn't want to take up hard drive space on Phoenix's server): 1drv.ms/1C944B6

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Another one bites the dust.... 29 Aug 2014 11:08 #2

Hi tbonecopper,

I'm sorry to hear about your experience with the tear in your mattress :( .

While I don't know how exactly how it happened of course ... it does "look like" it was the result of moving or turning the mattress while you were holding it on the edge which as you know would invalidate the warranty.

Since the mattress is a good "match" for you in terms of PPP ... if I was in your shoes I would probably talk to an upholstery repair service and see if they can "patch" or repair it.

Phoenix
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Another one bites the dust.... 29 Aug 2014 22:01 #3

I was thinking I could use an iron on patch, but I'm not sure how well that will fuse to the fabric. The warranty's already toast, and I doubt an iron will destroy it, as long as one is careful.

Or, I could use some of that tape seamsters/seamstresses use to hem pants, that has a fusing property, tape the 2 halves back together, then iron on a patch.

Certainly not going to pay a upholstery shop to fix this, that would be overkill.

I'm halfway tempted to get rid of it and buy something else. But that's the rush of shopping for a new bed coming back to me. It's a mild addiction. :D

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Another one bites the dust.... 29 Aug 2014 23:11 #4

Hi tbonecopper,

I'll be interested in finding out what you end up deciding although if it was me I certainly wouldn't start all over again if your mattress is a good match for you.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
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Another one bites the dust.... 29 Aug 2014 23:14 #5

I'll be sure to update the thread when I sort out what I'm going to do... especially if I get the bed repaired.

I"ve got my fingers crossed Restonic will offer that... waiting to hear from them is agony.

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