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12 Jun 2018 13:36 #201 by GoodnightMoon

See, this sounds like the BS public relations answer. I don't buy it for a second. This is not how companies do business unless want to go OUT OF business.

You don't put your customers on indefinite hold. So something fishy is going on in the company and I wondered if anyone knew what was REALLY going on.

Was sold on the dream core and ready to buy one. The reveries are much more expensive for the same bed, no thank you.

Look like the sent Caspar my business. Good job Oso.

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13 Jun 2018 15:24 #202 by Phoenix

Hi GoodnightMoon.

While I understand your disappointment, oftentimes what it "sounds like" to anyone and what it truly is may be quite different. Each company has their own internal processes and decisions to make and may chose to keep things "internal" to maintain their competitive advantage. Oso through their sister company representative offered their apology for setting up any expectations and clearly states that they are redesigning the product and that while this is in progress the product (or redesigned product) is unavailable. Products get improved or come and go all the time and I see no reason to doubt their answer. In fact, at the beginning of the year, they informed me about their future plans for redesigning the mattress, which is also why they no longer appear on our membership listing. I

@ -strangerousanya

Congratulations on your new mattress purchase! :lol:
Yes do keep us updated and let us know how it works out for you once you have the chance to sleep on it for a while longer.

@ seanpatrick
I have deleted your last 3 posts (one word or one sentence):silly: ... while they were very cheerful they were not contributing anything to the discussions in progress and confusing to anyone that might want to follow the discussion. I do appreciate the humor though.

Phoenix


Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
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13 Jun 2018 20:32 #203 by droidx

Thanks Phoenix. I knew you would be the one to know which mattress I was speaking of, and I appreciate the link to the review. It is very informative. I just missed getting this mattress for 750.00 king size tonight, so I may wait as it appears to go on sale often. I still need my wife to go try it out, and if I can get 7ish years out of it for the price, that would be great. All things considered, if it does break down in a couple of years, maybe it will be possible to replace the top layer with a better quality. Personally, I would rather spend less than 1k on a mattress I can test that will last me a few years over one that could cost me 2500-3k that I cant test and would just have to buy it on a hope and a prayer. Personally, the return policies help, but I really dont want to have to deal with returning. Thanks again.

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13 Jun 2018 22:55 - 14 Jun 2018 11:02 #204 by Phoenix

Hi droidx.

The price point would be another part of your personal value equation . While durability may be for a shorter time, you’ll still want to make sure that whatever you choose has good quality and durable materials that offers the comfort/sport you need for the useful life of the mattress. There is no magic "formula" that can determine "value" down to the last detail or replace "your best judgment" because there will always be some unknowns in any mattress purchase that can only be answered by your own long-term personal experience.

The 4th of July holiday is probably your next opportunity for a new big mattress sales event.

Phoenix


Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last Edit: 14 Jun 2018 11:02 by Phoenix.

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14 Jun 2018 19:47 #205 by GoodnightMoon

Is that so? Tell me any other company that can afford to just stop selling their products for an indefinite a time and still expect to stay in business?

Your answer has "corporate shill" written all over it .

I hardly think that Reverie is a sister company. Definitely an overlord company. Seems like a Saturn situation, where the subsidiary was doing too good a job competing with the parent company. And so the parent kills the child.


One thing that history tells us with a fair amount of certainty is that the official answer from any large corporation is not going to be the truth. At the very best not the complete truth.

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15 Jun 2018 14:08 - 16 Jun 2018 10:08 #206 by Phoenix

Hi GoodnightMoon.

The Mattress Underground is not a mattress review site nor a place to express opinions on the business decisions made by TMU members or non-members. Our website and Forum are for consumer education and information sharing on topics related to the purchase of a mattress. Our stated purpose is “ to provide a source of accurate unbiased information regarding mattresses, their construction, the materials used to make them”.

Regarding the OSO product "temporary" withdrawal there are a few things that we know to be factual and any other speculation connected with Oso/Reverie business decision does not help anyone and it is outside of the scope of our Forum. Reverie has decided to remove the current OSO product line from sale to the public. They have also posted a note on www.ososleep.com and have inactivated the ability to shop/purchase the product through their website. Moreover, they had the courtesy to reply to your initial post apologize and clarify things. Reverie informed TMU about their plans regarding their lineup redesign as being a temporary matter and consequently, TMU has removed OSO as a member from TMU membership listing as it has been operated as separate product/brand from Reverie. At this time we are not aware of a specific date when they'll resume.

We recognize that you are not happy with Reverie’s decision to discontinue its OSO products. However, your opinions and speculation about this and Reverie/OSO's business decision-making process of redesigning or "temporarily" discontinuing this product are not relevant to this Forum. Just like GM’s decision to discontinue Saturn, Reverie/ Oso's decision will be gauged over time by the marketplace.

Phoenix


Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last Edit: 16 Jun 2018 10:08 by Phoenix.

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