>

Welcome to The Mattress Underground FORUM! :cheer:
The first place to start your research is the Mattress Shopping Tutorial
Select the Search Forum tab below to gain access to answers to many mattress related questions.
Select the Ask An Expert tab below to reach out to any of our Expert Members for guidance and advice.

Welcome to The Mattress Underground FORUM! :cheer:
  • Page:
  • 1

TOPIC:

...How I learned to stop worrying and ordered the Love Bed 27 Aug 2015 16:37 #1

Let me start by saying this site is amazing. Phoenix and Co. have been a huge help in deciphering the chaos and disorder of the mattress world.

My wife and I bought a pillow top about 5 years ago that was essentially new off Craigslist. While it has served us well, I had noticed over the past few months I tossed and turned excessively and constantly had pain in my lower back.

Tuft and Needle was our first move. It took a little while to adjust to the mattress but I was sleeping incredible. I prefer something a little on the firm side so after about a week I was sleeping wonderfully. My wife was never able to turn the corner, and suffered constant pain. I initiated a return with Tuft and Needle. And while I'm sad to see it go, I have been impressed by their customer service and quick/thorough responses.

My next thought was to go straight to Casper or Leesa, probably secondary to constantly being bombarded by them via advertising. I wanted something more durable and that would be in the middle of the innerspring/memory foam continuum. I have only ever lived in Florida and Texas, and I also wanted something that slept cool. Latex seemed like a good fit. With the guidance of Phoenix, I was between the Nest Love Bed and Best Mattress Ever. I settled on Brooklyn Bedding's Best Mattress Ever (BME), but was a little wary of their warranty (1.5 inches or greater indentation; most are 1 in or more.) I even pulled the trigger on it. After reading a little more, I switched at the last minute switch to Nest Bedding, for a few reasons: they've been around longer than most of the "simplified" mattress people, they are one of the few that are members of the Better Business Bureau (most haven't been around long enough to qualify), and their warranty was a little better. Plus, you're able to exchange the bed for a different level of firmness up to a year out! That seemed pretty special.

I shot an quick email to Nest on a Monday, asking when I could have the mattress by and what firmness he suggested. Mr. Alexander (Nest CEO) responded within two hours and told me I should have it by Thursday. At that point I cancelled the BME, which was handled quickly and professionally by Mario and pulled the trigger.

On Wednesday, I shot an email to Nest to see if we were still on target for Thursday as I needed an end in sight for the air mattress I've been using.. The response was quick again, but Dave noted he wasn't sure who told me that, and then explained that the mattresses took some time to produce and ship and that I'd likely see it early next week, I sent a screenshot of Mr. Alexander's email, and received an email shortly thereafter from him, apologizing for the delay explaining that the inventory was not up to date at the time he promised it would be there Thursday. AND THEN he refunded me $50. When my tracking number was finally released, I saw that it would still get here on Friday (tomorrow!)

In summation:
-- Great experience with Tuft and Needle but it was too firm for my wife
-- I ordered a Nest and their customer service is outstanding (refunded me some $ for a minor delay completely unsolicited). I have duked it out with Comcast, Allstate, and AT&T recently so direct communication and willingness to make something right is truly incredible.
-- I can't wait to sleep on my LOVE BED tomorrow night (at which point I'll update this thread.)

Please Log in or Create an account to join the conversation.

Last edit: by smk9. Reason: life

...How I learned to stop worrying and ordered the Love Bed 27 Aug 2015 18:16 #2

Hi smkg,

Thanks for taking the time to share your experiences in such great detail ... I appreciate it!

Most importantly ... congratulations on your new mattress :)

I'm also looking forward to your comments once you've received it and both of you have had the chance to try it out.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

...How I learned to stop worrying and ordered the Love Bed 29 Aug 2015 11:02 #3

Got the medium love nest mattress, unboxing was easy, plus it came with a teddy bear which my wife loved. Top is very comfortable and construction is impeccable.

No off-gassing or chemical scent whatsoever.

Slept well the first night... no sweating (I tend to sleep hot) and this thing feels tremendous when you turn on your side or stomach. Good support without being too firm. My wife slept well too, and no more back pain than normal!

I'll update this once I get more use out of it, but it looks very promising.

Overall, very impressed with Nest and the Love Bed. I recommend anyone considering a simplified mattress to keep Nest on your short list.

Please Log in or Create an account to join the conversation.

...How I learned to stop worrying and ordered the Love Bed 29 Aug 2015 12:28 #4

Hi smk9,

Thanks for the initial update and feedback ... I appreciate it.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

  • Page:
  • 1
Moderators: NikkiTMU
TheMattressUndergounf
TMU
TheMattressUndergounf