mattressunderground logo
×
Welcome to The Mattress Underground FORUM! :cheer:
The first place to start your research is the Mattress Shopping Tutorial linked in the top right corner.
Select the Search Forum tab above to gain access to answers to many mattress related questions.
Select the Ask An Expert tab above to reach out to any of our Expert Members for guidance and advice.

My Luxi experience and hybrid mattress questions

More
28 Jan 2016 10:55 #11 by Phoenix
Hi rweb82,

Thanks for the clarification ... I appreciate it :)

I couldn't imagine being required to play the "noob" role just because I finally join a guitar forum and start interacting. So I think it's important to point out that longevity in a forum is in no way an indicator of a person's level of expertise regarding any subject.


I completely agree with you that the amount of time that someone spends on a forum or any other venue has very little to do with their level of knowledge about any particular subject. The mattress industry is somewhat unique though because a mattress is a "blind" purchase and even people that have slept on many mattresses over a period of many years will generally have very little knowledge about the quality and durability of the materials inside it and will only know how certain mattresses "feel" when they sleep on them which is much more subjective and unique to each person.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

More
28 Jan 2016 14:46 #12 by DMSexton47

rweb82 wrote: Hi Phoenix,
I merely wanted to affirm the OP's dilemma, but to also demonstrate that there may be hope that he quite possibly may end up liking the mattress after some time with it. My post was more for encouragement than anything else. .


I appreciate the effort, rweb. Happy to hear you're enjoying the mattress!

I, on the other hand, am on day 20 of sleeping on Luxi medium, and I'm completely miserable. I wake up every day sore, with zero energy, feeling like some creature halfway between a zombie and a corpse. I have no idea what's causing it but something about this mattress is entirely incompatible with my body. It's started to interfere with my work and I'm contemplating sleeping on the couch until I can get a new mattress.

So I've pretty much made up my mind on returning it. Still looking at the Alexander Hybrid - I did manage to get confirmation from the owner that my bed frame / slats are compatible with the mattress (slats are 2.5" apart). So there's some new information :P

Also, on a completely unrelated note, I got myself a Brooklyn Bedding "Best Pillow Ever" and "Best Sheets Ever". The sheets are absolutely fantastic. Super comfy and breathable. I wish they came in more colors.

The pillow on the other hand, is really bizarre. It feels more like a soft balloon than a pillow, and I completely bottom out the pillow while laying on my back. And OH MY GOD the smell was horrendous. I've never smelled anything quite that potent, the smell was bad enough to permeate the immediate area and gag anyone who was in the same room with it.

But, I found a solution. I ended up placing the pillow on an industrial fan set to high speed for 3 straight days. It stunk up my garage something awful, but now the pillow barely smells at all, so success! :lol:

Please Log in or Create an account to join the conversation.

More
28 Jan 2016 15:40 #13 by Phoenix
Hi DMSexton47,


Thanks for taking the time to share another update. Again I'm sorry to hear that your mattress isn't working out as well as you hoped for but at least the good news is that you have the foresight to choose an online mattress that has a great return policy so you had the chance to try the mattress without any risk (outside of the time you spent sleeping on it or the time and effort involved in returning it and choosing a different mattress).

The pillow on the other hand, is really bizarre. It feels more like a soft balloon than a pillow, and I completely bottom out the pillow while laying on my back. And OH MY GOD the smell was horrendous. I've never smelled anything quite that potent, the smell was bad enough to permeate the immediate area and gag anyone who was in the same room with it.


Latex certainly has an unusual and highly resilient "feel" that is one of the reasons that some people love it (I'm one of them) and some people don't. It can certainly take some getting used to for those that have never slept on a latex pillow before and you aren't the first one that has compared it to sleeping on a balloon (see post #18 here ).

Latex can also have a smell when it's new (see post #2 here ) and some people are more sensitive to the smell than others although it's not harmful in any way. It can also depend on the type of latex and shredded latex can smell stronger initially as well but as you discovered it will generally dissipate to levels that most people don't notice (or at least doesn't affect them) fairly quickly (usually over the course of a few days or occasionally a few weeks) once it has had a chance to air out.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

More
28 Jan 2016 21:39 #14 by DMSexton47

Phoenix wrote: Hi DMSexton47,
Latex can also have a smell when it's new (see post #2 here ) and some people are more sensitive to the smell than others although it's not harmful in any way. It can also depend on the type of latex and shredded latex can smell stronger initially as well but as you discovered it will generally dissipate to levels that most people don't notice (or at least doesn't affect them) fairly quickly (usually over the course of a few days or occasionally a few weeks) once it has had a chance to air out.
Phoenix


I feel I should note that the smell was far stronger than I'd expect from any latex product. Both the Luxi mattress and my brother's latex topper started out with a slight latex odor, but that was tolerable and it was gone in a few days.

The pillow, on the other hand, had a harsh, suffocating chemical smell that would likely push away the most avid latex fans. I deal with harsh odors on a regular basis (chemical solvents, molten plastic, epoxies, and much more) and the smell was more than I could handle. I had left the pillow to air out for a week with no improvement before resorting to the industrial box fan treatment, Thankfully the forced convection eventually worked and now the pillow's fine, but I was shocked by just how severe the initial odor was for this particular pillow. Just my two cents.

Please Log in or Create an account to join the conversation.

More
29 Jan 2016 00:04 #15 by Phoenix
Hi DMSexton47,

Some batches of latex can certainly smell stronger than others (and more people are sensitive to the smell of Dunlop than Talalay) and in some cases the smell can linger for weeks rather than days. Shredded latex may also have a stronger smell when it's packaged with "freshly shredded" latex than solid layers but it's good to hear that you were able to eliminate the smell fairly quickly.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

Please Log in or Create an account to join the conversation.

More
08 Mar 2016 17:19 #16 by carolyna
Hi DMSexton47 and Phoenix,

How was your experience with the Luxi mattress in the end? Did you end up returning it? I am a back sleeper that wakes up almost every morning with lower back pain, so I am looking to replace my current mattress. Which by the way is only 4 years old (a spring coils Serta with a Latex topper, a big crap. My research has led me to two options: a Luxi or a Novosbed. I know Novosbed has been in business longer and they are kind of a Tempur-pedic but cheaper.

I wanted also to ask you a very specific questions: Did you share your experience on Luxi´s website??? All the reviews I see there are 5-stars and just two 4-stars, and no lower rank reviews at all. Also, looks like the reviews are published in batch. No comment at all in the last 3 days (over the weekend) and today 10 comments at once. It smells fishy to me. They either filter and publish the comments they receive by themselves (and deleting those comments they do not like) or just fake them when they have some spare time.

Thank you both.
Any insights between Luxi and Novosbed are much appreciated.

Please Log in or Create an account to join the conversation.

More
08 Mar 2016 21:18 - 09 Mar 2016 10:45 #17 by Phoenix
Hi carolyna,

While other people's comments about the knowledge and service of a particular business can certainly be very helpful, I would always keep in mind that you are the only one that can feel what you feel on a mattress and I would be cautious about about using anyone else's suggestions, experiences or reviews on a specific mattress (either positive or negative) or review sites in general as a reliable source of information or guidance about how you will feel on the same mattress or how suitable or how durable a mattress may be for you and in many if not most cases they can be more misleading than helpful because a mattress that would be a perfect choice for one person or even a larger group of people may be completely unsuitable for someone else to sleep on (even if they are in a similar weight range). In other words ... reviews in general won't tell you much if anything about the suitability, quality, durability, or "value" of a mattress for any particular person (see post #13 here ).

I wanted also to ask you a very specific questions: Did you share your experience on Luxi´s website??? All the reviews I see there are 5-stars and just two 4-stars, and no lower rank reviews at all. Also, looks like the reviews are published in batch. No comment at all in the last 3 days (over the weekend) and today 10 comments at once. It smells fishy to me. They either filter and publish the comments they receive by themselves (and deleting those comments they do not like) or just fake them when they have some spare time.


I would be especially cautious about reading reviews on any manufacturer's or retailer's website because to different degrees almost all of them will be moderated and/or filter out any overly negative reviews. Just ask yourself if you were a manufacturer or retailer that was focused on selling mattresses would you post every single negative review whether you believed the comments were justified or not?

Any insights between Luxi and Novosbed are much appreciated.


These are very different mattresses that use different materials and components so they would be somewhat of an apples to oranges comparison.

Assuming that the materials in a mattress you are considering are durable enough for your body type and meet the quality/durability guidelines here relative to your weight range ... the choice between different types and combinations of materials and components or different types of mattresses are more of a preference and a budget choice than a "better/worse" choice (see this article ).

Buying a mattress based on other people's needs and/or preferences would be something like buying shoes or clothing based on other people's sizes and preferences.

There are some comments about Luxisleep in post #10 here and there are some comments about Novosbed and some of the other simplified choice mattresses in post #2 here in the simplified choice mattress topic.

While you are the only one that can feel what you feel on a mattress so nobody can speak to how any mattress will feel for someone else or whether it will be a suitable "match" for you in terms of comfort, firmness, and PPP (Posture and alignment, Pressure relief, and your own Personal preferences) when you sleep on it ... neither one of them have any lower quality materials or weak links that would be a cause for concern in terms of the durability and useful life of the mattress for anyone that is in a more average weight range (the lower 200's or so or less).

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last edit: 09 Mar 2016 10:45 by Phoenix.

Please Log in or Create an account to join the conversation.

More
09 Mar 2016 09:54 #18 by DMSexton47

carolyna wrote: Hi DMSexton47 and Phoenix,

How was your experience with the Luxi mattress in the end? Did you end up returning it? I am a back sleeper that wakes up almost every morning with lower back pain, so I am looking to replace my current mattress. Which by the way is only 4 years old (a spring coils Serta with a Latex topper, a big crap. My research has led me to two options: a Luxi or a Novosbed. I know Novosbed has been in business longer and they are kind of a Tempur-pedic but cheaper.

I wanted also to ask you a very specific questions: Did you share your experience on Luxi´s website??? All the reviews I see there are 5-stars and just two 4-stars, and no lower rank reviews at all. Also, looks like the reviews are published in batch. No comment at all in the last 3 days (over the weekend) and today 10 comments at once. It smells fishy to me. They either filter and publish the comments they receive by themselves (and deleting those comments they do not like) or just fake them when they have some spare time.

Thank you both.
Any insights between Luxi and Novosbed are much appreciated.


I did end up returning the mattress. After an initial chat with Luxi customer service, I got a call from David Farley, CEO of Luxisleep. He said he hadn't heard my particular complaints before and was very interested in talking to me to possibly "learn something". At the end of that conversation he offered to send me a custom topper to see if that helps, assuring me that I still had the option to return the mattress at any time, so I accepted.

The topper arrived a week later, and didn't help at all. I'd say it actually made my problems worse. So I called up Luxi again and left a message saying I wanted to return it. I quickly got a call back from Farley, wherein he apologized for not being able to help, and promptly started the returns process. Luxi arranged for a pickup of the mattress the next day, and returned my money the day after. I was shocked by how painless the return process was with Luxi. I even got to keep the topper.

Even though I didn't like the mattress, I will say that Luxi's customer service is absolutely fantastic. They're such nice people it actually made me feel a little bad about returning the bed :lol:

I didn't leave a review on the website, though I still might. I feel their mattress is very high quality, and all the problems I have with it are mostly personal preference. I've learned that I don't like all-foam beds, and the support profile of that mattress was just all wrong for my 6'2" 200 lb frame.

I've since ordered and received an Alexander Hybrid, and while I must say I'm sleeping better than I was on the Luxi, that's like saying I'd rather be shot in the foot than the stomach. I'm still experiencing terrible sleep, and I'm starting to think I just don't sleep well on memory foam. I really like the feel of it before I go to bed, but I wake up miserable. I'm also sleeping hot in it, despite their fancy copper-infused foam. Probably looking at returning this bed, too. No idea what I'm going to do next.

And I've discovered to my great surprise that my previous mattress (that I slept on for 20 years) was an extra firm. I'm thinking the Luxi and Alexander are simply too soft for me, and my body is just used to a lot more support. Now I feel like I'm back to square one.

And to top it all off, I have a serious and very unique problem with the Alexander Hybrid. I think the copper-infused foam is interfering with the Bluetooth connection of my continuous glucose monitor. The receiver can be 3 feet away from me and stay disconnected because it's lying on the bed. Everywhere else in the house it has 20 feet range no problem. Even if I liked the bed that would be a huge issue, because that means I won't get extremely important blood sugar warnings while I'm asleep unless I practically tape the receiver to my side.

Exasperated sigh. :pinch:

Please Log in or Create an account to join the conversation.

More
09 Mar 2016 10:39 #19 by carolyna
Hi again,

Thanks for sharing the experience and helping me, DMSexton47 and Phoenix, I appreciate it.

Also, I hope you get lucky with your comfortable mattress search. I know how unpleasant it is to sleep on a bad mattress.

Take care

Please Log in or Create an account to join the conversation.

More
09 Mar 2016 11:29 - 06 Apr 2016 10:46 #20 by Phoenix
Hi DMSexton47,

Thanks for the update and for taking the time to share the last parts of your experience with Luxisleep. It's great to hear that their customer service was so helpful and the return process was as painless as it was.

I'm also sorry to hear that your sleeping experience with the Alexander Hybrid also isn't as good as you were hoping for.

I'm also sleeping hot in it, despite their fancy copper-infused foam. Probably looking at returning this bed, too.


While there are many different versions of memory foam that have different properties ... memory foam in general does tend to be less breathable and sleep warmer than other types of foam materials (such as polyfoam or latex) so there will be a larger percentage of people that will report temperature regulation issues on memory in general although overall it would still be a minority of people that have temperature regulation issues on any mattress.

While it's not possible to quantify the sleeping temperature of a mattress for any particular person with any real accuracy because there are so many variables involved including the type of mattress protector and the sheets and bedding that you use (which in many cases can have just as significant an effect on sleeping temperature as the type of foam in a mattress) and on where you are in the "oven to iceberg" range and because there is no standardized testing for temperature regulation with different combinations of materials ... there is more about the many variables that can affect the sleeping temperature of a mattress or sleeping system in post #2 here that can help you choose the types of materials and components that are most likely to keep you in a comfortable temperature range.

No idea what I'm going to do next.


I would continue to follow the steps in the mattress shopping tutorial which of course would mean either testing different types of mattresses locally that you can test and compare in person in "real time" or trying different online mattresses that have a good exchange/return policy so you can test them one at a time in your bedroom based on your actual sleeping experience.

If you wish to continue trying online mattresses then the tutorial also includes several other links to lists of many of the better online options I'm aware of (in the optional online step) that include many different types and categories of mattresses in a wide range of budgets, firmness levels, and with different return/exchange policies that may be worth considering.

If you let me know your city or zip code I'd be happy to let you know about the better options or possibilities I'm aware of in your area as well.

I've learned that I don't like all-foam beds, and the support profile of that mattress was just all wrong for my 6'2" 200 lb frame.


I would keep in mind that there are different types of foam (memory foam, polyfoam, and latex foam) and all of them have different properties. Every category of mattresses (including innerspring or memory foam mattresses) can include hundreds or even thousands of different mattresses with different designs, different "feels", different characteristics, and different firmness levels. Every layer and component in a mattress (including the cover and any quilting material) will affect the feel and response of every other layer both above and below it so each category will generally include some mattresses that will be a good "match" for you in terms of "comfort", firmness, and PPP (Posture and alignment, Pressure relief, and your own personal preferences) and others that use the same type of materials and are in the same category but have a different design that may be very uncomfortable and may be completely unsuitable for you to sleep on even if the actual materials are the same.

Testing and comparing a range local mattresses in "real time" can give you a sense of how you feel about different materials or different types of mattresses in very general terms if you can identify "patterns" in your experience because the only way to know for certain whether you like a specific mattress or whether it will be a good "match" for you in terms of "comfort", firmness, and PPP will be based on your own careful testing or your personal experience.

And I've discovered to my great surprise that my previous mattress (that I slept on for 20 years) was an extra firm. I'm thinking the Luxi and Alexander are simply too soft for me, and my body is just used to a lot more support. Now I feel like I'm back to square one.


I would keep in mind that firmness and support aren't necessarily the same thing (the floor for example would provide very poor support for some parts of your body) but it would be fair to say that your body is used to a much firmer mattress and this could certainly account for your experiences.

"Support" is often misunderstood because the goal of a "supportive" mattress is to keep the spine and joints in good alignment and this requires the type of contouring support that allows some parts of the body to sink in more (softer) and some parts of the body to sink in less (firmer) and this will vary on an individual basis. There is more about primary or "deep" support and secondary or "surface" support and their relationship to firmness and pressure relief and the "roles" of different layers in a mattress in post #2 here and in post #4 here that may also be helpful in clarifying the difference between "support/alignment" and "comfort/pressure relief" and "feel" and how they interact together.

And to top it all off, I have a serious and very unique problem with the Alexander Hybrid. I think the copper-infused foam is interfering with the Bluetooth connection of my continuous glucose monitor. The receiver can be 3 feet away from me and stay disconnected because it's lying on the bed. Everywhere else in the house it has 20 feet range no problem. Even if I liked the bed that would be a huge issue, because that means I won't get extremely important blood sugar warnings while I'm asleep unless I practically tape the receiver to my side.


The amount of copper in the foam would be relatively small so it seems odd to me that this could be an issue and it's certainly the first time I've heard of this as an issue but it's certainly an interesting possibility. I really don't know much about glucose monitors or whether copper infused memory foam would interfere with a bluetooth connection but it may be worth calling the manufacturer of your glucose monitor to see what they say (and I'd be interested in hearing what they say as well)

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last edit: 06 Apr 2016 10:46 by Phoenix.

Please Log in or Create an account to join the conversation.

  • FREE Consumer Membership & Price Discounts

    Offered to consumers who Create an Account to register on OUR FORUM to ask questions or share mattress related experiences. Additionally, Consumer Members of TMU will receive discounts/bonuses from some of the best quality/value Mattress Manufacturers in North America.

     

  • CONNECTING Consumers with Trusted Manufacturers & Retailers

    The Mattress Underground (TMU) website connects consumers with the most Trusted Manufacturers & Retailers throughout North America. All TMU Members have agreed to provide TMU consumer members price discounts/bonus higher or equal to all other discounts offered throughout the Internet.

      • For eCommerce purchases, please check here for the unique discount code(s) offered by each of the TMU Trusted members.
      • When purchasing locally simply present the referral certificate provided by the TMU Trusted Member linked above or mention “The Mattress Underground” when visiting their store.

     

  • QUALITY Manufacturers & KNOWLEDGEABLE Retailers

    The Business membership of this site is by invitation only and is only offered when we are satisfied that what you offer places you in the upper tier of mattress manufacturers & retailers across North America in terms of quality, knowledge & transparency, and service. If you believe that your company meets the quality/value criteria please complete and submit the PMAF form here to start the review process.

    Membership Requirements

  • Membership Disclosure

    The Mattress Underground offers free consumer membership & paid membership for select mattress manufacturers or retailers. Member dues/fees are our source of income as The Mattress Underground is expensive to operate and employs people. For those manufacturers or retailers that have been invited to become members, and for any consumer that wishes to find their "best fit" mattress, we hope you choose to take advantage of what TMU offers as we believe the value of our services and information, our willingness and ability to work on behalf of and connect educated consumers with the better retailers and manufacturers across the US and Canada, are second to none on the internet. Mattress manufacturer and retailer memberships are available for companies that sell directly to consumers, but are by invitation only.

    In order to ensure full transparency with our readers, we’d like to disclose the following about our member relationships:

    • Consumer have free membership but can voluntarily donate to helping TMU operate.
    • Mattress retailers that qualify to be a Trusted Member pay monthly dues/fees.
    • Mattress manufacturers that qualify to be a Trusted Member pay monthly dues/fees
    More information about the benefits and services that TMU members receive can be found on the Our Services page of this website