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Flexus Purchase 30 Oct 2016 13:18 #11

Hi Schenkelini,

I am now at 4 nights. The improvement in softness seems to have stopped at this point


Your mattress certainly has not reached an initial “broken-in” state in only 4 nights, but you may be at the point that you desire a comfort exchange on a layer.

I find myself unsure of what to do. I find it hard to believe at this point that a single layer change is going to bring the softness level to what I thought I was buying.


Changing even a thin layer within a mattress can have a dramatic impact upon overall comfort, so swapping out a 3” layer for something new certainly can have a considerable impact on comfort, as thousands of people have done on this forum.

I am trying to figure out what happened to this mattress. I can only come up with 2 conclusions. Either James was wrong about the densities of the layers of the mattress I tested in the show room, or when the mattress was assembled denser layers were used.


I would find it odd that James was incorrect about the arrangements of the different layers of his showroom model, but it’s always good to reconfirm not only what is in the showroom but also what is in your home, and that the layers are in correct order. It’s also important to note that the cover your mattress is using will soften over time, especially if it is a thicker cotton/wool cover.

It’s important to note that there are always variations in the comfort of different batches of latex, and densities/ILDs are not an exact science, and they fall within a small range. It’s also important to note that Dunlop layers will tend to feel softer on one side versus another, so you’d want to be sure that your layers were arranged with the “softer side” facing up.

Even with all of that being said, you may personally be at the point where you want to change out a layer and make the bed softer. There's nothing wrong with that.

retried the $4,700 all latex mattress that led me to this site. This mattress feels just as I remember it, soft but yet supportive. My Flexus mattresses is a firm feeling mattress by comparison.


Comparing two different mattresses from different companies and expecting one to feel exactly the same as the other, especially when it is from another store, isn’t reasonable. Different stores source their foams from various sources, and even the terminology of “soft” or “hard” for a particular layer isn’t meant to be an exact method of comparing, as these are general terms that a company/manufacturer will use to describe the overall feel of a particular layer.

Your best option is a detailed discussion with James as to the layer you’d like to change. His experience will be a useful guide based upon your feedback. It’s nice that you made the choice of a product that you can customize over time, and that you had the foresight to choose a brand that does allow a comfort exchange, like Flexus does.

Keep us updated as to your decision.

Phoenix
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Flexus Purchase 30 Oct 2016 19:42 #12

I went back to that store because it is close to home and because my experience there is what caused me to buy at Flexus. That expensive mattress was only slightly better feeling to me than the floor model at Flexus; I used it as a point of reference. I wanted to make sure that I remembered the feeling like I thought I did. I have not heard about Dunlop being directional. Is it difficult to tell which side is the soft side? I can certainly flip a layer if need be. I did open up the mattress earlier today. It looks realy good. One of the Dunlop ;layers had a green tag on it with the number 85 on it. That seems too high a number to be the ILD rating. Do you have any idea what it is refering to?
The soonest I can get back to Covina is Saturday. That will give me 6 more nights to see what happens. If there is not a decent change I plan to exchange a layer. on Saturday. I must say that this process is far more difficult than I expected.

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Flexus Purchase 31 Oct 2016 12:38 #13

HI Schenkelini.

I have not heard about Dunlop being directional. Is it difficult to tell which side is the soft side


Dunlop isn’t directional, but there can be one side a little firmer than the other, depending upon the thickness of the mold used and where the sheet was sliced (if it was sliced) from the core. You’d have to speak to James about that and he could provide you more accurate advice about the layers he uses. You’ll certainly realize much greater results in an increase in softness by exchanging a layer.

One of the Dunlop ;layers had a green tag on it with the number 85 on it. That seems too high a number to be the ILD rating. Do you have any idea what it is refering to


That would more than likely be a density number from the latex manufacturer (kg/m3). But it could also just be an inventory control number used by the factory.

The soonest I can get back to Covina is Saturday. That will give me 6 more nights to see what happens. If there is not a decent change I plan to exchange a layer. on Saturday. I must say that this process is far more difficult than I expected.


It’s good that you can have a few more days to sleep on the product. That gives you a better frame of reference and more time for things to “adjust”.

I must say that this process is far more difficult than I expected.


You’ve ordered one mattress and might be exchanging one layer to achieve a better plushness. This is part of the benefit of a component mattress – the ability to customize and not be stuck with one configuration forever. Most people appreciate the ability to “manipulate’ comfort and have a second chance to “get it right”, but at least you’re dealing with someone who is willing to make this as easy as possible for you. I think you’re on the right track. See if you still want the more plush feel by the end of the week when you’re able to visit the store again, and if that’s the case you can figure out the one layer you wish to exchange, and at that point you should end up with the comfort level you desire.

Good luck!

Phoenix
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Flexus Purchase 31 Oct 2016 14:32 #14

I spoke to Henry today. He is willing to work with me beyond the one layer exchange. We agreed to give it another week and then decide exactly what to do. I am pretty confident after my conversation that he will do whatever he needs to make this work. I told him that I want the mattress that I experienced in the showroom. He said he would make sure I got it. They people at Flexus are great to work with.

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Flexus Purchase 31 Oct 2016 19:23 #15

Hi Schenkelini,

I spoke to Henry today. He is willing to work with me beyond the one layer exchange. We agreed to give it another week and then decide exactly what to do. I am pretty confident after my conversation that he will do whatever he needs to make this work. I told him that I want the mattress that I experienced in the showroom. He said he would make sure I got it. They people at Flexus are great to work with.


That is great news! I’m happy that Henry and Flexus are going above and beyond for you. It’s nice when a company takes your comfort to heart.

I know it will be a few weeks, but please let us know what configuration you eventually choose and how it works for you.

Phoenix
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Flexus Purchase 08 Nov 2016 15:38 #16

I am at day 13. There has not been much change to the feel of the mattress in the last week or so. I spoke to Henry and he is making arrangements to replace all of my layers and to determine why my mattress is so much firmer than the one in the showroom. I am just waiting for him to give me a date and time to come to my house.

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Flexus Purchase 08 Nov 2016 16:09 #17

Hi Schenkelini,

Thank you for the update.

Please follow up at your convenience once you’ve made arrangements for the different layers to be exchanged and had a chance to try out your new layers.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
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Flexus Purchase 11 Nov 2016 15:38 #18

Flexus's driver arrived on Wednesday and changed out the 3 medium dunlop layers for 3 new medium layers. I had suggested that they bring some soft dunlop just in case, but Henry was pretty sure that we just had mislabeled layers. Well it didn't workout that way. The bed now feels like it did when it first arrived. They are going to return next week with some softer dunlop layers and we will change out layers until we get the right feel. I will keep you all posted.

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Flexus Purchase 11 Nov 2016 22:11 #19

Hi Schenkelini - Have you and Henry considered Talalay Medium or Soft for your top layer? Talalay has a softer feel than Dunlop. My mother originally chose (bottom and middle layers) Dunlop medium and Talalay soft for the top layer after trying out different combos in the Flexus showroom. When her mattress was delivered, they mistakenly sent Dunlop firm for the bottom and middle layers and Talalay soft for the top layer. They weren't able to return to swap out the firm layers until Monday so she slept on this combination for two nights. She slept great and James at Flexus asked if she wanted it much softer or just a little softer (she chose this) so she ended up with Dunlop firm (bottom layer), Dunlop medium (middle), & Talalay soft (top). The combination is the best of both worlds: Dunlop for firm support and Talalay for a soft, cloud like feel. Since more softness is what you need, Talalay might be the answer. Good luck!

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Flexus Purchase 11 Nov 2016 22:27 #20

The top layer is talalay soft. With the 3 medium Dunlop layers it is still to firm.

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