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Did I get the mattress I ordered?

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28 May 2019 10:17 #11 by The Toddler

Phoenix wrote: Your mattress should have been delivered with the “law tag” that would have contained the information listed here . A US law tag will look something like this and is required to say that the mattress includes all new materials and the type and amount of materials inside expressed as a percentage of weight along with the other information listed including the date of manufacture. Information showing that the mattress has passed the fire regulations is also required and is often included in the same tag. You can see some more of the type of information that is normally on a law tag in some of the images here .
ADMIN NOTE:Removed 404 page link | Archived Footprint: americanlawlabel.com/wp-content/uploads/2010/01/Anatomy-of-Law-Label.pdf

Phoenix


Hi,

I recently received a mattress from a well-known online retailer. I’m actually enjoying it more than I thought I would, so perhaps I should just stop thinking about it and enjoy it. However, I looked at the law tag, and I’m having trouble determining if the components listed on the tag actually match up with what the components were advertised to be.

For example, it was advertised as having cotton and wool on in the top layers. Wool is not mentioned at all on the tag. Are there ever circumstances where ingredients can be left off a tag, or does it vary by state?

For example, although the tag says it meets fire requirements, I'm not sure if it lists the fire barrier as a component. There is mention of a “polyester fiber batting.” Could that be the fire barrier? If not, could you explain what batting is?

Cotton is also not mentioned on the tag. However, the tag does say “cover: poly blend.” The site said cotton was used but it never said 100% cotton, so I’d guess that it may be part of the “blend?”

Thanks!

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04 Jun 2019 09:45 #12 by The Toddler
Hi Phoenix or Sensei, I'm just giving this thread a bump in the hopes that someone can provide some info on my questions. Thanks!

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04 Jun 2019 10:40 #13 by Sensei
Hey The Toddler,
My apologies for the delayed response. You couldn’t leave well enough alone….just kidding!

You bring up an interesting situation. Is the law tag wrong? Or was the advertising mischaracterized? There are really no circumstances where the material should be left off the law tag. Of course, this probably does happen often. The batting is usually referencing the material that is in the quilt cover of the mattress. This “polyester” material is usually described as batting…it it comes in a roll, and is used on the manufactures quilting machine. And yes this would most likley be the place “FR” material would be.

The most common issue with online marketing companies is they usually only reference wool, cotton and then leave out polyester and in fact, you receive it and you realize it’s only 10% wool, or 30% polyester, etc, etc.

I am wondering why the tag would say “poly blend” as most covers say poly/cotton blend.

Any chance you can forward a pic of the law tag? if you want to cover up the company name that is up to you. I can usually make more of the issue while I’m looking at the actual tag.

Thanks
Sensei

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05 Jun 2019 07:46 - 05 Jun 2019 07:47 #14 by The Toddler

Sensei wrote: Hey The Toddler,
My apologies for the delayed response. You couldn’t leave well enough alone….just kidding!

You bring up an interesting situation. Is the law tag wrong? Or was the advertising mischaracterized? There are really no circumstances where the material should be left off the law tag. Of course, this probably does happen often. The batting is usually referencing the material that is in the quilt cover of the mattress. This “polyester” material is usually described as batting…it it comes in a roll, and is used on the manufactures quilting machine. And yes this would most likley be the place “FR” material would be.

The most common issue with online marketing companies is they usually only reference wool, cotton and then leave out polyester and in fact, you receive it and you realize it’s only 10% wool, or 30% polyester, etc, etc.

I am wondering why the tag would say “poly blend” as most covers say poly/cotton blend.

Any chance you can forward a pic of the law tag? if you want to cover up the company name that is up to you. I can usually make more of the issue while I’m looking at the actual tag.

Thanks
Sensei


Hi Sensei,

I've attached the label with the company identifying information removed. As advertised, it's supposed to have a quilted wool and organic cotton top (not advertised as 100% cotton, but the words "organic cotton" are repeatedly sewn into the fabric), then a 3" layer of 36 ILD talalay latex, then a coil unit, then a 1" high density foam base layer. The percentage of polyfoam as indicated on the label also seems a bit high, as I would think that latex is generally heavier than polyfoam.
Attachments:
Last edit: 05 Jun 2019 07:47 by The Toddler.

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05 Jun 2019 12:22 #15 by Sensei
Hey The Toddler,

Thanks for sending. I am pretty sure I know who this is, but that's neither here nor there.

My first thought is its the wrong law tag, not the wrong product. Some of these lines are using the same fabric, and border fabric, on all the products of a particular "line". As you know a "foam" mattress would have approx 8" foam, with 3 inches latex on top...closer to the "% mix" on the label. So w/o knowing any more info, I think the probability is higher it is a law tag mix up, rather than the wrong product.

This can also be a problem for manufacturers that are in the mfgr/fulfillment as they have so many different online brands they are contract manufacturing, and the detailed ops quality systems are lacking, I have seen this "issue" several times from other postings and from my experience in the industry.

Thanks, let me know if you have any other questions.

Sensei

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05 Jun 2019 13:23 #16 by The Toddler
Thanks for the answer. The model number (which I whited out) listed on the label seems to match up with what I ordered, but I agree about quality control. Note the label included the word "discribed." I guess the laws are strict about having tags, but no one enforces accuracy?

Anyway, now that I know a little more, I may send a note to the company to see what they say, but I'm not even 100% sure I'll keep the mattress, so it might not be worth the trouble.

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06 Jun 2019 12:05 #17 by Sensei
Hey The Toddler,

Law tag issues are very seldom enforced, and the hardest part is its a "State" issue, so every single item sold in a state has to be reported on a yearly basis to that state.

Currently, 31 states and Canada require law labels. The products requiring law labels in each state varies, as does the labeling requirements. Uniform law labels can be produced to satisfy the different requirements of all states. Law Labels in most states require the display a Uniform Registry Number (URN). The URN identifies the manufacturing facility which produced the product. This can be any factory in the world whose products are sold in the U.S. And, of course, to make sure "government" is inefficient, law abels are governed on a state-by-state basis by different departments.

Some manufacturers just don't spend enough time on the Law Tag maintenance, its not right, but I do see how it happens.

Thanks,
Sensei

Sensei(@ TMU Team)
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