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Visited Quality Sleep Shop in La Grange, IL & Need Help w/ My Soft Bed Search
But once you walk out - they come to your car and offer you 50% off (this happened to me there). They're basically giving beds away now trying to make numbers by the end of the year.
Yes, I know tactics like this are quite unsavory, but it’s not necessarily an “end of the year” happening – it’s quite common all the time at many big (and small) box retail stores. It’s one of the reasons I recommend avoiding such locations.
I found something just like my old old hotel bed - the one in 2012. Sterns and Foster made it back then and i loved that bed (but it sunk down in 3-4 years). Part of me is just tempted to get it and know that I'll throw it out in 3 years, but I can't decide if that's just stupid. It's odd that they have something similar again all of these years later (and after being bought by tempur-sealy), but the feel is what I like & I so loved that bed.
I’d tell you to consider finding something using better quality materials and use a higher-quality plush topper above it if you can’t find something that as a finished mattress meets your needs. That would be a more logical solution. Regarding Stearns & Foster, their designs have changed since you purchased your bed in 2012 (most notably a different innerspring unit), but similar comforts are common as brands change their lineups every one to two years. But unfortunately they are still not transparent with their padding materials.
Hi Sweet Dreams,
Thanks for taking the time to be so assistive to aboutabed10!
I am not sure where the "New Topic" button went, but this is my old thread so I guess I can just post here. I ended up getting a bed that is definitely not recommended on here & will break down within 3 years but I honestly just couldn't deal with it anymore, and this is basically like my old bed from 2012 from Stearns & Foster (which broke down in 3 years). Anyway, it was 0 degrees when it was delivered so it was frozen - however, it wasn't just frozen in a flat position. It was frozen with this big lump inside of it and bent upwards. I didn't know if I should refuse delivery or not. They accept returns (which is a hassle) so they just said "wait for it to thaw out" - but isn't this a bad start for a bed? Or is this normal? It's a Steans & Foster plush bed (Estate line). It has gel memory foam below the foam on top which apparently is frozen - understandable - but why is it on an angle? Is this going to damage the mattress? The idiot delivery person already smashed in my closet door which no moving crew or furniture delivery ever did. I got the same bed for my guest room on clearance at Macy's for $500 in a queen which also came frozen, but not with this big dent / angle situation.
Yeah, that's not how you'd want your mattress to look when it's all new and delivered. I can speak to a few of the things in your photos. The first is that with the very cold temperatures, and depending upon how long your item was on the truck, the memory foam will become quite hard and you'll want to wait until the item reaches room temperature before trying it out or bending it. You can damage the memory foam if it is bent excessively when very cold. In your last photo it shows the padding layers quite "loose" and wavy. Some of this may be a result of how it was transported, but unfortunately some of this is "normal" for the type of product you bought, and if you were to stand the mattress up on its end, you'd notice that these panels and foam layers would "fall away" from the mattress innerspring unit. (And by "normal", I don't mean "acceptable"). The one photo showing the tape edge at an odd V-angle is a little confusing - I can't tell if it is from the stitching or if it is a result of how the mattress was transported. Hopefully that will even out as the mattress memory foam "de-thaws".
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Hi Jeff, Thanks for replying & all of the details. So, it thawed! Never thought I'd have a bed do that, but it is flat now. But the problem is it doesn't feel flat...
What is happening now is that the right area of the mattress (where it was tilted up at the bottom end and frozen) looks flat - but it feels like my legs are being pushed up there. this probably sounds super weird, but it's definitely different than the left side. It's not comfortable either to be pushed like that. No "mattress inspector" would ever see this in a million years. You have to lay on it, and even then - who knows how sensitive people are.
The store I bought this from seems to have horrendous customer service, looking at their yelp reviews - so if I tell them this, I feel like they will only come back with "returns are $149 in new condition only" or whatever. I should give it a few days to see what happens & not even mention the defect because they might blame it on me, though I have pics... who knows.
Is there anything you could think of that might be causing this feeling? This bed is ridiculously heavy - and what must have happened is that they loaded it into the truck with an angled bottom corner (it's incredibly hard to maneuver this), let it freeze overnight and then in the AM, started doing deliveries. The warehouse was probably frozen too, so it may have happened there. It was made on 12/21 - so it is fairly new but I wonder if even brief frozen storage could damage it somehow.
Oh about the separation comment, it actually is back to "normal" (for this type of bed). My old bed actually did have the pillow top basically separate and practically turn into a body pillow - it was a hot mess. The pics don't show the full story but here's a pic if you're curious. I loved that bed though.
I'm glad things "thawed out". Regarding the issue with the one corner of the mattress, based upon your comments and the photo, you could very well be correct that the item wasn't shipped flat and it was bent at the corner, and there could have been damage to either the innerspring unit or the foam layers during transit (shifting of unattached deeper upholstery layers or damage due to freezing and re-bending while "frozen"). Generally, warehouses are not at temperatures below freezing.
While you may not see a body impression, the issue you have isn't one from sagging due to use, but one of a new item being delivered that seems to have an initial defect, or one of a "warranty of merchantability". The item being delivered isn't proper for its intended purpose. It would be similar to getting a new stove delivered and one of the burners doesn't work. So I definitely would politely contact the retailer and state that there is a defect in the new product that was delivered and you'd like a replacement sent out.
I'm sorry about your retailer seeming to have a bad reputation for customer service (this is something I recommend to check out before making a purchase, as you choose them, they don't choose you), but I would give them a chance to make things right. If the mattress truly has a defect, they would send this back to the manufacturer and they would receive a credit or a new item from the manufacturer. If they damaged the item in transit, then this is their own responsibility, but not something you should be forced to accept. But I can't tell from photos if there is truly a defect in your mattress - I can only give you some good guesses and then logical options to pursue.
I hope you're able to get things resolved to your satisfaction!
Jeff Scheuer, The Beducator
Mattress To Go
Thank you Jeff Beducator Expert Member for offering your expert and addressing aboutabed10 concerns.
I am not a foam chemist but in addition to Jeff’s comments I just confirmed with one of our upcoming experts and one of our Trusted Members here , Steve Russo, the CEO and cofounder of Luma Sleep and the former CEO of Latex International/Talalay Global who has many years of experience in foams and bedding materials & componentry amongst other things, that part of the problem is that unlike latex when the memory foam in the mattress go so cold and reaches below the “glass” transition temperature of the memory foam material it causes the foam to change from a viscous foam to a solid. It’s more technical than this, but suffice it to say that the extreme cold has changed the properties of the material in this product and that it will not perform as it was designed to. What very few people know is that the memory foam is permanently changed – it will not perform as it is supposed to even after it gets back to room temp (warm). In addition to the other issues with this product I would recommend to seriously consider if you wish to keep it or return it for a refund.
I look forward to any follow-up or updates that you might have.
Thanks Phoenix. I'm not sure if I can convince Steinhafels of this... or perhaps just do the exchange on a warmer day, but the weather here has been pretty brutal.
I am really surprised and disappointed that all of these manufacturers have kept their lips sealed about what happens during winter deliveries. There are hundreds of beds delivered every day with these foams in it throughout colder parts of the country, and they're all frozen. None of the trucks are heated in the back.
I certainly understand you concern, but memory foam has been delivered for decades to consumers without issue - there isn't a conspiratorial plan in effect that retailers or manufacturers have in place regarding delivery of such items in colder temperatures and they don't all arrive damaged or "frozen" (but certainly can be less viscous). But companies should advise consumers in colder climates to allow any mattress, regardless of componentry, to reach room temperature before use (and many companies do offer such advice). And any product should be handled with care by delivery staff, regardless of temperature.
It is possible that memory foam (or even latex with certain phase change materials added) can be damaged when held for extended periods of time at certain angles or compressed states and then "bent back" or used before being allowed to acclimate fully in extreme conditions. There have been rare instances with raw materials transported across the country for days during extremely cold temperatures and then expanded too quickly causing damage. But most mattresses being delivered are held in a flat orientation and are not on the back of a delivery truck long enough, even in extremely cold temperatures, to cause such an issue.
With that being said, there certainly seems to be a defect in your mattress, but without cutting the product open no one would be able to tell the exact nature of the cause of that defect, and the best that can be offered can be speculation based upon the location of the defect in the photos. There could be a defect in the innerspring unit. The product could have been bent excessively during storage in a warehouse or upon transit to your home. The product could have had foam layers shifting if it was stored on its side for a longer period of time. The top quilt panel could be cut too large. Or a combination of these things, combined with temperature and how the product was handled when brought into your home (bending while very cold) could be the culprit. As it is elevated in the corner (which would generally not be caused/held up by a thin comfort layer using memory foam that was very cold), and your other item was delivered in satisfactory condition, I would lean toward some sort of an innerspring defect/damage or assembly fault being the culprit.
If you're getting an exchange, I think your thought about having something done on a bit of a warmer day (not - 10) would be a great idea, as well as making sure that the item is transported flat and handled well and not bent excessively while being brought into your home, would be good guidelines. You should then be fine in such a scenario.
Good luck getting this all fixed!
Jeff Scheuer, The Beducator
Beducation / Mattress To Go