mattressunderground logo
× :cheer: Welcome! The new section TALK TO THE EXPERTS on the Mattress Underground is now open and you can reach out for the guidance of our Expert Members.
… the first place to start your research is by reading the mattress shopping tutorial linked in the top right of each page.
…Search Our Forum for answers to many mattress related questions. :)

normal Torn between two latex mattress Manufacturers (Zenhaven vs Foam Sweet Foam)

More
12 Mar 2018 11:58 #11 by sweetandsourkiwi

So, I got my topper today from Zenhaven. There was a hard seam running vertically along one third of the bed, right where you'd actually sleep.

So figuring I have literally nothing to lose at this point besides the last of my patience, I made a tiny hole in the cover and looked to see what was up. They had basically glued two latex remnants together, a twin and a skinny piece. The glue was hard, irregular, and not comfy to lay on.

Their CS guy is nice, but I am at my wits' end with these guys. Mattress comfort is subjective but you know what's not? Production values. I have a topper (granted, it was free) that's two bits glued together, and a queen mattress that doesn't seem properly sized for the box spring IT CAME WITH. Measuring. Not that hard, people.

I don't have much to compare it to, but so far, this is not a $2,000-worthy experience. I've emailed them and asked if they just throw the beds in the landfill or donate them if you return them. I'd be interested to see what a supposedly "green" company does with returns. The thought of buying this bed for semi-ethical motivations (I guess I also selfishly want sleep?) only to toss it as waste is sickening.

Please Log in or Create an account to join the conversation.

More
12 Mar 2018 12:20 #12 by sweetandsourkiwi

And I have to add...their CS guy told me on the phone it was a $500-600 dollar topper, so I was expecting something pretty big. It's about a 1" topper, guys. This appears to retail for about $200 without the cover, so throw in a little extra for that, but I have to roll my eyes on that one, Zenhaven. Even if it didn't have the glue seam.

Please Log in or Create an account to join the conversation.

More
12 Mar 2018 13:21 #13 by sweetandsourkiwi

And a further update from the company as they called today—they said the latex was glued together because it's only made in 62" width sheets...but my bed IS about 56"...they thought they were talking to king customer, not a queen. After revealing that, they did not offer to send a properly made topper.

When I said the topper only made it comfortable for one person with the seam, they asked if I had two people in the bed. I'm currently single so laughed and said no, but hope to in the next 10 years of mattress life! But jeez, a queen should accommodate a queen's worth of sleeping.

They then revealed the topper is just a temporary fix while the bed breaks in. Huh. I'm curious how all this jibes with "best practices" in the industry. Cheers dears.

Please Log in or Create an account to join the conversation.

More
15 Apr 2018 17:17 #14 by sweetandsourkiwi

Still have the Zenhaven, now at 45 days. It's a meh. I sleep fine enough and I don't wake up with pain that I associate with the bed (with chronic pain, hard to tell) but it's not comfortable. It's just too much pressure under my hip and shoulder and not enough support under my waist. It's not terrible, but it's not "my" bed, and doesn't feel worth the almost 2k price tag.

Please Log in or Create an account to join the conversation.

More
16 Apr 2018 08:50 #15 by cbear08

Hi sweetandsourkiwi,

It sounds like it's time to return it (since it's after the 30 day trial period), and look at other softer mattresses! If you like the benefit of Latex being all natural and chemical free then take a look at the Trusted Members for Mattress Underground (found here: www.themattressunderground.com/list-all/latex-all-latex.html ). They have knowledgeable experts who can work through your comfort issues with you if you just give them a call. Some of them can get you a new comfortable mattress within the week! Looking at your weight, it seems like you need a much softer ILD than the Zenhaven-- so ask about softer latex comfort layers. Another plus is that many of these Trusted Member companies have mattresses that will suit you for much less money than the Zenhaven.

Hope this helps, as I'm sure this is a miserable experience. Let an expert try and help you!

Please Log in or Create an account to join the conversation.