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Novosbed Mattress & its Layers

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19 Feb 2019 12:16 #1 by deco
While I've found much discussion here about the details of foam layers in Novosbed mattresses, and plenty of very high marks for Novosbed from reviewers everywhere, there isn’t enough recent customer feedback from those who have been sleeping on one for longer than a year. I for one am unimpressed by the durability of their mattresses.

I purchased a medium firmness Novosbed king size mattress a little over a year ago, primarily on the basis of information that they use 5lb density mattress and their great customer service. I'd already been stung by a Bed in a Box mattress which was glorious for a year and half and broke down into a sagging mess within 2 years, causing me much back pain and discomfort. I wasn't going down that road again and wanted something with greater assurance of durability.

So I picked Novosbed. When the mattress arrived, I was pleasantly surprised by how firm it was. I slept wonderfully on it for about 6 months, and after that it was just ok, neither awful nor great. In the last 3-4 months, it went from just ok to intolerable and developed a sag. Sleeping on it causes me lower back and hip pains. I go to bed more refreshed and ache-free than I do waking up. For reference, I’m 5’4”, 140 lbs.

I reached out to Novosbed to see if the sagging in my mattress was covered by warranty. I sent them a photo which showed the top and bottom edges of the mattress sloping down to a depression in the middle. The mattress profile was set against the backdrop of a straight ledge that showcased the slope of the mattress against that straight ledge.

Novosbed responded promptly. I certainly can't fault their responsiveness. They asked for a series of photos to be taken to allow them to confirm whether there was a problem with the mattress. The photos required included a photo of the base/slats of the bed the mattress sits on, and two photos of the mattress on the floor, with strings run along the edges and diagonally, to demonstrate the sloping/sagging.

Did I mention a king sized mattress weighs about 100lbs? Also, my bedroom is large, but it's not can-accommodate-two-king-sized-beds large. I’d have to lift the mattress off my bed, drag it to another room where there's space for me to lay out the king mattress on the floor in order to photograph the strings stretched across the top of the mattresses. I failed to see why I have to take these photos anywhere other than on the very bed that the mattress sits on. They’d already required a photo of the slats on the bed frame, so why do I have to establish that the mattress even sags while flat on my floor?

At this point, I wasn't sure I wanted to go through all this trouble just to get another of the same mattress that will have to be replaced again in a year. I was dumbfounded as to how I found myself in this place after I'd made sure to buy a high density memory foam, and at this point I don’t have high confidence in Novosbed’s durability to go through this replacement drill. I am not surprised to learn that they have downgraded the quality of their foams.

I have opted to purchase the firmest Tempur-pedic there is, the Tempur-Contour Supreme. Forget the 10 year warranty, if I can only squeeze 5 years of restful sleep out of the Tempur-Contour I’ll consider it a win.

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27 Feb 2019 15:20 #2 by Sensei
Hi deco,

Sorry for the delay in getting back to you, I move the post to "general mattress questions".

First off, thank you for sending in this post. It is a vivid description of what happens during many warranty claims, and I can feel your frustration. Also, I am really sorry the mattress lasted just over a year!!!! And the second time where......seems like it's working and then all of sudden it just completely sags.

Trust me I have moved around king size mattresses, in normal size bedrooms, and I feel like a bull in a china shop. So I know what you mean with 100lb king size. (try a firm latex, it's close to 180-200lbs). I totally understand why you would opt for the firm Tempurpedic. And I am sure it will work better for you. With all these new online companies, some of them know a lot about SEO and digital marketing, but not a lot about making a mattress, it seems like this story will be told again.

I did take a look at the Novosbed warranty link and they do state in this paragraph about putting the mattress on the floor. Not that you wan to hear that.

1. Supporting Documentation


a. Photos


Measuring Indentations: Novosbed will require that the purchaser provide photos demonstrating the indentation by laying the product directly on a flat floor, and measuring the vertical distance from a flat and level string pulled tightly across the product and lightly contacting the product on opposite sides, to the lowest point of the indentation using a clearly demarcated measuring device.



Good luck with the Tempurpedic, warranty is a tough process in a lot of industries, but in the mattress industry it seems to be extra frustrating.

Thanks for updating the forum,

Sensei

Sensei(@ TMU Team)
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
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14 Mar 2019 09:01 #3 by deco
Replied by deco on topic Novosbed Mattress & its Layers
Thank you for the response and reassurance, Sensei. So far the TempurPedic has been a dream. I'm a little incredulous at how much I love it. It is very firm. I'm not big and heavy, but really loving the firmness. Maybe I've been so scarred by sagging mattresses that the feeling of not having my hips dip far below my neck is such a welcome reprieve. But for now I'm tempering (Tempuring ;) my enthusiasm for the TempurPedic because my last 3 mattresses have felt great at first, but have failed within 18 months. I'll celebrate in earnest if I'm still loving the TempurPedic this time next year.

And this is another of the challenges of reading mattress reviews. On top of comfort and preferences being so utterly subjective, most reviews are submitted fairly early after purchase. There is no place to get a critical mass of reviews from these happy mattress customers 1, 2, 3 years later. Especially with the flood of online mattress companies that racked up glowing reviews overnight, there's no track record for their longevity. $800- $1000 might be a great price for a memory foam mattress compared to the old guard TempurPedic, but it's not if that's your annual cost.

Incidentally, I got what I consider to be a killer deal on the TempurPedic Contour Supreme. I purchased it from Costco for $2000. It's still a lot of money, but at this rate if it lasts 2 years, I'm ahead of the game, instead of paying $1000-$1200 per year plus back aches.

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16 Mar 2019 11:50 #4 by Sensei
Hey deco,

Thanks for the note and update. You bring up some really interesting points, especially after having such bad experiences, your expectations are so much lower, which I know you are not alone as we have heard this before. It is one of the main reasons we advocate for our trusted members , as people should be able to find the right mattress that lasts much longer than you expect.

Great point also, about "reviews" received so close to purchasing, because as we hear over and over again, the breakdown of mediocre materials happening 1, 1.5 years after purchase. It will be interesting to see how this plays out in the next couple of years. The same point is applicable for "mattress review sites" which are exceptional in the SEO digital search marketing, and they review brand new mattresses.

Good luck with the Tempur, Costco, it is well known, given their market size and minimal margin requirements.... they do have some great prices on quality brand products.

Thanks
Sensei

Sensei(@ TMU Team)
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
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