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"New Topic" vs. "Ask an Expert" Guidelines...Where Should I Post My Question?

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13 May 2020 13:51 - 15 May 2020 11:29 #1 by Sensei
Dear TMU Consumer Subscribers,

We thank each of you for your contributions and ongoing support of the Forum as we work together to continue our mission of bringing quality, education, and transparency to the mattress shopping process. Currently, the Mattress Underground's support team is working on site improvements; some functionalities, such as "Create a New Topic" are currently turned off for now and we'll keep you updated on the status of these. Here is a brief refresher on posting questions to the "General Mattress Questions" Forum vs. "Ask an Expert" Forum :

"General Mattress Questions" Forum: if the Search tool doesn't locate the answers you are looking for, then you may Create an Account here and post your questions or comments on the TMU "General Mattress Questions" Forum. Please take a minute to read the Forum Rules and understand your role as a respectful, responsible consumer subscriber. Spamming, trolling, offensive language or other such actions deemed inappropriate will result in an immediate ban; again, review the Forum rules, show respect and Love One Another.

"Ask an Expert" Forum: the most unique value of our site for consumers is the access to mattress experts for answering your questions. These manufacturers/ retailers have years of industry experience and specialized knowledge of components, construction, useage, and the ability to help guide you through the decision making process as you research your new mattress purchase. They are not here to use this Forum for self-promotion but to offer assistance in as objective a manner as possible. Before reaching out to a specific "Expert" member with your question, please use these guidelines:

- Search our Trusted Members and find the one best suited for your needs based on who you would potentially would work with;
- Do ask questions about the Expert's products/ expertise as it relates to your research;
- Do request details on their products specs, return policies and warranties if not available on their website and if needed for your research;
- When asking guidance about products from other companies, please limit questions to 1- 2 products per discussion. Do some preliminary research on the product and list in your post all  product specifications  needed for the expert or moderator to make any meaningful comments (e.g., layering/thickness, material of each layer, density, ILD, etc).  Please note: experts donate their time to answer consumer questions and rarely have extra time for researching other brands' mattress specifications. Spec information too is especially difficult to find for products from those companies that are not transparent about what is in their mattress to discourage comparisons based on quality of the components. However, if you can find and provide this information in your post our experts will be happy to help.

But please DO NOT:
- ask Experts questions without regard to their particular specialty;
- ask Experts to speculate on competitor's products, warranties or return policies;
- Spam/ Troll Experts with unrelated comments to a particular post; such actions will result in an immediate ban.

Thanks again All for being part of the TMU Forum; feel free to send questions my way and wishing you all a good night's rest.

Sensei

Sensei(@ TMU Team)
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last edit: 15 May 2020 11:29 by Sensei. Reason: spelling edit

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