TOPIC:

Regarding the crease, while it is visible in the pics, could you describe a little how it feels? Does the crease only impact the feel of the top quilted cover fabrication or does the feel of it go deeper into the mattress?
We have had it delivered Nov 18th. It has a body sag that you roll into. It is like the springs are split pulling them both towards the top of the bed and the foot so you have a V that the crease shows. The edges and the top and bottom are nice and firm... but this center canyon hurts on the edge where you fall into it. Almost like if there was a 2x4 edge.
I can not find a corner tag on this mattress at all to check the date. It must be underneath? I tried the pull apart thing but it has not changed. the issue.
Still no reply from Zinus customer service to date and I sent the last email to them on 06 December.
Regarding the Zinus wood base: The open space between my slats is precisely 2.4 inches and the width of each slat is precisely 2.8 inches. There are 14 slats on my board, and an open space of 3.2 inches between the last slat on each end and the frame. The slats give if you push on them and seem equal and quality.
Yes I see a chiropractor and masseur regularly for my back. My last check up showed no bulging discs or other obvious issues and right now we are in winter so my schedule is half of what it is normally.
So I am wondering if it would be just easier to find a firm 12" foam base and go from there with the new topper. Its a shame Zinus will not respond. I'm back to the couch. Off to search for an economical foam slab. Thanks and Happy New Year!

After a thorough search (tag was on the side not the corner) I see it was made in February 2020. That’s a long time to be deformed in a box.

Hey ND Farrier,

Thanks for your response and post updates .

We have had it delivered Nov 18th. It has a body sag that you roll into. It is like the springs are split pulling them both towards the top of the bed and the foot so you have a V that the crease shows. The edges and the top and bottom are nice and firm... but this center canyon hurts on the edge where you fall into it. Almost like if there was a 2x4 edge.

Thanks for the added details regarding the odd creasing shown in your pics. Indeed, those are unusual for a mattress with barely six weeks of use and must be terribly frustrating as well, given that this new mattress is a warranty replacement for your previous Zinus product.

I can not find a corner tag on this mattress at all to check the date. It must be underneath? I tried the pull apart thing but it has not changed. the issue. Still no reply from Zinus customer service to date and I sent the last email to them on 06 December. UPDATED POST: After a thorough search (tag was on the side not the corner) I see it was made in February 2020. That’s a long time to be deformed in a box.

Good work finding the law label and thanks for sending those pics, ND . The label is often attached to either the header or footer section of the mattress near the fabric cover's seamed area, but there are no hard and fast rules. A 2/ 2020 manufacturing date of an imported roll-packed mattress indicates that it has been boxed and stored much longer than the recommended time for compressed mattresses to decompress and function normally. It is also probably why various mattress decompression tips aren't working for your Zinus. Hopefully you will hear from them soon, they a have California-based distribution center (the tag indicates it was ported there) and many of the state's manufacturers have suffered intermittent COVID-19 related shutdowns as well as routine holiday closures . Have you tried calling? Their number is: 800.613.1225. It would be interesting to hear what remedy they offer.

Regarding the Zinus wood base: The open space between my slats is precisely 2.4 inches and the width of each slat is precisely 2.8 inches. There are 14 slats on my board, and an open space of 3.2 inches between the last slat on each end and the frame. The slats give if you push on them and seem equal and quality.

Thanks too for including the description of your Zinus wood base, sometimes there is a detail lurking somewhere as an indicator of support failure; however, from your rundown, the wood base seems adequate and not part of the problems the mattress is presenting.

Yes I see a chiropractor and masseur regularly for my back. My last check up showed no bulging discs or other obvious issues and right now we are in winter so my schedule is half of what it is normally.

Good to hear that you have regular professional PT support for maintaining good back health, ND Farrier. Hopefully your lighter winter schedule provides some down time for your back to regroup a bit from the stress of the physical nature of your profession.

So I am wondering if it would be just easier to find a firm 12" foam base and go from there with the new topper. Its a shame Zinus will not respond. I'm back to the couch. Off to search for an economical foam slab. Thanks and Happy New Year!

Let us know how things go with your new DIY project and hoping you find resolution with Zinus soon. Here's to resting well and Happy New Year, ND .

Sensei

So Zinus is sending a replacement after I sent another email. I asked to upgrade to a foam and pay the difference but they refused. Soooo that’s where we are at.

So I’m now wondering if I purchase another 3” firm Dunlop or Talay topper and stack them if 6” will be thick enough to NOT have the toppers mold to the Zinus base slats (Prince and the pea concept). The bed foundation is too soft to use without bowing so the Zinus slat base will have to stay. I looked at some 6” cores this morning and most are memory foam which I’m not against as long as it is firm enough to avoid putting a softer layer under the firm laytex topper. Does anyone have input on 1) A firm 6” core or 2) just two layers of laytex on slats. Thanks forum.

Hey ND Farrier,

Thanks for the previous update and for your question .

So I’m now wondering if I purchase another 3” firm Dunlop or Talay topper and stack them if 6” will be thick enough to NOT have the toppers mold to the Zinus base slats (Prince and the pea concept). The bed foundation is too soft to use without bowing so the Zinus slat base will have to stay.

You may find a better support result using a firm 6" latex core with your topper rather than the use of a 3"firm topper with your current topper. You recently exchanged one (or both?) of your topper(s); which did you go with as a replacement?

I looked at some 6” cores this morning and most are memory foam which I’m not against as long as it is firm enough to avoid putting a softer layer under the firm laytex topper. Does anyone have input on 1) A firm 6” core or 2) just two layers of laytex on slats. Thanks forum.

If you choose a memory foam support core, check that the source uses a manufacturer certified CertiPur-US or Oeko-tex (or a similar organization) to ensure that any off-gassing or smell has been tested for potentially harmful vapors. Either a latex or memory foam core should be fine with your current Zinus slatted wood support as you described it earlier. Speaking of Zinus, when do you expect your replacement mattress?

Thanks,
Sensei

Well my request for a foam replacement was ignored and a new(er) coil support mattress was delivered today. The manufacturing date is Aug/2020 which is a darn sight better than the Feb20 we had originally received. Upon releasing the seal this new one has already performed better just in its original expansion. We will pull and tug it just in case before setting it in place. So kudos to Zinus for the good customer service once we did get a hold of them. If all else fails we will be off to search a (certified) laytex core. Thanks for all the help and conversation guidance, especially the date information I would never had know that without posting here.

Hey ND Farrier,

Thanks for your replacement updates .

Well my request for a foam replacement was ignored and a new(er) coil support mattress was delivered today. The manufacturing date is Aug/2020 which is a darn sight better than the Feb20 we had originally received. Upon releasing the seal this new one has already performed better just in its original expansion. We will pull and tug it just in case before setting it in place. So kudos to Zinus for the good customer service once we did get a hold of them. If all else fails we will be off to search a (certified) laytex core. Thanks for all the help and conversation guidance, especially the date information I would never had know that without posting here.

Glad to hear that Zinus did the right thing and replaced the defective hybrid mattress with a newer, properly functioning one . Hopefully, you are on the path to a more restful, better night's sleep after all that you have been through these past months. I would be interested in hearing more of your experience with your replacement following a new mattress break-in/ sleep trial period. Thanks too for your kind words of encouragement and happy that we were able to help a bit in your replacement process ( you deserve props for your patience and follow through with their customer service folks ) . Sleep well and let us know how things go.

Thanks,
Sensei