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Looking for someone experienced with the all natural Latex Foam mattress 07 Jan 2021 18:47 #1

Hi guys,

I bought an all natural latex foam mattress that is separated into 5 layers of foam with different densities.
I've had the mattress a little over 6 months now and I've noticed that my side of the mattress is starting to "sink" down more and feels like it has lost its elasticity?. If I was to move my body to the middle section of the mattress, my body will slant towards the side I sleep on, making my body no longer straight and even. My girlfriends side is completely normal and you can tell the difference between her side and mine. Her side still feels very fluffy and you can feel the foam kind of wrap around your back.
I noticed this problem about 3 days ago, and I decided to rotate the top layer of foam the next day (I rotate it about once every 2 months), but it did not fix it which leads me to believe it might be the other layers that's causing the issue.

My question is, is this normal?
Is the foam supposed to cave down to match my body or should I contact the place I purchased the mattress from?

Thanks in advance.

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Looking for someone experienced with the all natural Latex Foam mattress 09 Jan 2021 06:36 #2

Hi TestingTheWaters,

What you are describing does not sound normal - I'd recommend contacting the place you bought the latex / mattress from. I'm not an expert, but from what I understand - latex failures are rare, but do happen from time to time.

Here's an older forum post you may find helpful regarding latex failures .

Best of luck, and keep us posted!
Emily

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Looking for someone experienced with the all natural Latex Foam mattress 10 Jan 2021 05:24 #3

I agree with Emily and would suggest contacting your seller about the issue which does not sound normal, you may have received some defective latex and within just six months it should likely be covered under warranty. One thing you should verify is that the mattress is placed upon a platform which is not sagging under your weight. If you're unsure about it you can try temporarily placing the mattress directly on a carpeted floor to see if the problem remains the same, but if not there may be an issue with your bed's support under the mattress.

Best of luck getting this issue resolved to your satisfaction!

- Bill

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Looking for someone experienced with the all natural Latex Foam mattress 10 Jan 2021 22:52 #4

I bought my mattress foundation from the same company, nothing seems to be wrong with it after removing the mattress. It's very sturdy and flat. My room is on the smaller side, and the living room is quite a ways away if I were to move the mattress there to test on the ground (also very heavy to carry myself). From the link that Emily posted, Phoenix mentions that, although rare, Dunlop latex foam are more susceptible to being defective or softening faster when compared to other latex foams. I remember doing research on this site before purchasing, and saw how durable an all natural organic Dunlop latex foam mattress is and how after 15-20 years later when the foam does start to deteriorate, you could just buy a new topper to replace it. Just a little sad if something so rare like this did happen, as it takes away my luck at maybe winning the lottery :P
I'll contact the seller and hopefully everything gets sorted out.
Thank you for your replies.
Stay safe and healthy.

Regards.

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Looking for someone experienced with the all natural Latex Foam mattress 12 Jan 2021 21:10 #5

Hi TestingTheWaters.

My question is, is this normal?
Is the foam supposed to cave down to match my body or should I contact the place I purchased the mattress from?


Generally, latex is among the most durable foam materials in the industry it will soften much more slowly than any other type of foam so foam softening or breakdown is rarely an issue with latex unless it is defective or too soft for the body type of the person sleeping on it (softer foam is always less durable than firmer foam regardless of the type of foam). Depending on your BMI and sleeping position, the overall softness could also contribute to a feeling of "roll-together" towards the center of the mattress for some people even without the latex softening.

I don’t have any info to determine if any of your personal stats are contributing to the issue but generally “caving, rollover, and slanting” on an all latex product only on one side of the mattress are not “normal” and often indicates one or more defective latex layers. (It is not unheard of to have an entire defective batch). As Bill was mentioning .... assuming that the foundation is in good condition and not sagging under the weight of the mattress and people sleeping on it I’d try to pinpoint if it is one or more layers that are causing this and to get all your ducks in a row when contacting the seller. Also, from your “layer rotation experiments,” it is possible that the defective layer may be deeper into the mattress. Even in a limited size bedroom, you can find a way to eliminate one layer at a time and see if the slanting persists and pinpoint if the issue is isolated to one layer or if you have multiple failing layers.

Are all 5 layers Dunlop, or a combo of Talalay and Dunlop? Mattress manufacturers frequently change suppliers and the current lockdown landscape created many issues for many manufacturers (labor shortage, cost, availability, rationing of supplies, quality of product supplied, logistics, increased demand, service, feel of product…) so it would be interesting to know the source of the latex in your 6 months old mattress.

In any case ... I hope you call the seller and see how they respond to this and possibly a warranty claim.

Phoenix
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Last edit: by phoenix.
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