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Pocket coils not expanding on my latex hybrid 29 Apr 2021 09:48 #1

Hello,

I recently purchased a 9 inch mattress from one of the trusted members of this site. It is a latex hybrid which consists of a 6 inch Bolsa QE and a 3 inch Talalay latex topper. It was shipped in a box. I have had the mattress unboxed now for 5 days and slept on it for 5 days. It feels great and I have no complaints about the feel of the mattress and how I sleep on it. The research I did on this site in particular helped me make a good choice after trying out a latex mattress in person. However, the coils are well short of the latex and they haven’t expanded to the size of the latex. I try to pull them out but it is difficult because it is inside a mattress cover and also has a latex layer on top . The manufacturer said I should be able to pull out the coils but it is not working, maybe because of the latex on top? He also said over time it will expand. I don’t want to have to take apart the mattress to fix this problem and at the same time I don’t like how the coils are well short of the latex on both sides of the longer part of the mattress (the coils are also short on the shorter sides of the mattress). Is it bad to continue to sleep on the mattress as it is? Is it possible that the coils took permanent damage in the packing and shipping process? (Given the entire mattress was vacuum sealed and compressed). And lastly, do you have any tips on how I could get the coils expand fully without having to disassemble the mattress?

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Last edit: by dhaiman1.

Pocket coils not expanding on my latex hybrid 01 May 2021 13:13 #2

Hey dhaiman1,

Welcome to The Mattress Underground :) ! Thanks for your question.

I recently purchased a 9 inch mattress from one of the trusted members of this site. It is a latex hybrid which consists of a 6 inch Bolsa QE and a 3 inch Talalay latex topper. It was shipped in a box. I have had the mattress unboxed now for 5 days and slept on it for 5 days. It feels great and I have no complaints about the feel of the mattress and how I sleep on it. The research I did on this site in particular helped me make a good choice after trying out a latex mattress in person.


Congrats on your new 9 " latex hybrid mattress :) ! Thanks for your purchase from one of the TMU trusted members and for your support of the program, they are a fine group of quality manufacturers. Good to hear that you are happy with the feel of the mattress and that you found the forum's resources to be helpful for your research.

However, the coils are well short of the latex and they haven’t expanded to the size of the latex. I try to pull them out but it is difficult because it is inside a mattress cover and also has a latex layer on top . The manufacturer said I should be able to pull out the coils but it is not working, maybe because of the latex on top? He also said over time it will expand. I don’t want to have to take apart the mattress to fix this problem and at the same time I don’t like how the coils are well short of the latex on both sides of the longer part of the mattress (the coils are also short on the shorter sides of the mattress). Is it bad to continue to sleep on the mattress as it is? Is it possible that the coils took permanent damage in the packing and shipping process? (Given the entire mattress was vacuum sealed and compressed). And lastly, do you have any tips on how I could get the coils expand fully without having to disassemble the mattress?


What you're describing can happen occasionally with compressed pocketed coils in the roll-packed hybrid mattress. You may find expert trusted member Arizona Premium's YouTube video "How to Decompress Hybrid Pocket Coil Spring System" helpful for understanding the process for decompressing the coils. With a person on each side of the mattress support layer, firmly grab the sides and give it a series of tugs, starting in the middle and working to the top, then back to the middle and working to the bottom. This method should return the mattress back to its correct size. BTW, what size mattress did you get? Hope this helps and let us know if it has decompressed fully already.

Thanks,
Sensei
Sensei(@ TMU Team)
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Pocket coils not expanding on my latex hybrid 01 May 2021 17:39 #3

Hi Sensei,

Thanks for your reply. It is a queen sized mattress that came in one piece and I did not have to assemble it. I did see that video and did attempt to pull it from the sides by myself, which did nothing. I then unzipped the mattress and took the latex out partially. I then spent a solid hour and a lot of energy using the method that Ken talks about in the video. It helped but the coils are still about 77 inches and 58 inches wide. It is noticeable. I really put a lot of energy into stretching out the coils. I was literally sweating trying to get it the right length but i couldn’t get more than 77 inches long and 58 and 1/2 wide. It is better than it was before but if I am sitting at the edge of the mattress the coils fall in and the latex kind of falls on top of the coils. I am not satisfied with it. Ken said it would come out in time but given how much energy I put into manually expanding the coils I am doubtful it will just expand to the right length. Do you think it would be better if I got someone to help? And maybe completely remove the latex? It was a pain in the ass and the latex seemed to be shedding a decent and I don’t want to ruin the integrity of the latex.

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Pocket coils not expanding on my latex hybrid 04 May 2021 14:37 #4

Hey dhaiman1,

Thanks for your updates :) .

Thanks for your reply. It is a queen sized mattress that came in one piece and I did not have to assemble it. I did see that video and did attempt to pull it from the sides by myself, which did nothing. I then unzipped the mattress and took the latex out partially. I then spent a solid hour and a lot of energy using the method that Ken talks about in the video. It helped but the coils are still about 77 inches and 58 inches wide. It is noticeable.


Thanks for giving the decompression video a try and sorry to hear that the process hasn't helped thus far. Understood; attempting to decompress a queen size latex hybrid is quite a project for one person to undertake. Can someone help you take some pics that better illustrate the measurements you describe? We could then get those to Arizona Premium for further review of your issue.

Do you think it would be better if I got someone to help? And maybe completely remove the latex? It was a pain in the ass and the latex seemed to be shedding a decent and I don’t want to ruin the integrity of the latex.


That's a great idea, dhaiman1; having someone to help you would ensure that the coils are distributed more evenly and correctly. If together you remove the latex, retry the coil decompression steps, measure the coil array, and take pics with a tape measure comparison, that would be the best way to understand where the problem lies. Any other updates since your last post?

Thanks,
Sensei
Sensei(@ TMU Team)
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
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Pocket coils not expanding on my latex hybrid 04 May 2021 17:24 #5

I took your suggestion and removed the latex from the mattress with the help of my doorman. We then pulled at each end of the coils pretty vigorously, moving from left to right. Unfortunately the coils did not expand any further than what I had previously gotten them to. I took pictures and sent them to Ken. The length of the coils is 76.5 inches, so 3.5inches short, and I got this with a tape measure. I took a video as well so it can clearly be seen. I wrote to Ken about this and he said he would have to take it up with Leggatt and Platt. After all the research I did I was excited to finally get the mattress. Suffice to say I am pretty underwhelmed with how it has played out. It would seem to make sense to me that a logical conclusion would be that the pocket coil unit may have shrunk in size during the packing and compressing process.

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Pocket coils not expanding on my latex hybrid 08 May 2021 11:31 #6

Hey dhaiman1,

Thanks for your updates :) .

I took your suggestion and removed the latex from the mattress with the help of my doorman. We then pulled at each end of the coils pretty vigorously, moving from left to right. Unfortunately the coils did not expand any further than what I had previously gotten them to. I took pictures and sent them to Ken. The length of the coils is 76.5 inches, so 3.5inches short, and I got this with a tape measure. I took a video as well so it can clearly be seen. I wrote to Ken about this and he said he would have to take it up with Leggatt and Platt. After all the research I did I was excited to finally get the mattress. Suffice to say I am pretty underwhelmed with how it has played out. It would seem to make sense to me that a logical conclusion would be that the pocket coil unit may have shrunk in size during the packing and compressing process

.
Excellent research work on your coil concerns, dhaiman1 :) ! Kudos to your doorman for stepping us and helping you attempt further decompression of the coil unit, as well as getting visual documentation for the L&P conversation. The tape measuring and video are both nice touches and will be helpful for further inspection of your findings. Ken will help you every step of the way towards resolution of your unusual situation, he is extremely customer-centric and knows his components well. Leggett & Platt should have interest in your findings too, as they pride themselves on the rigorous testing and high quality standards of their products. These pocket coil units undergo multiple checks throughout the manufacturing and assembly process, it will be interesting to learn L&P's findings in your case. Keep us updated when you can and thanks.

Sensei
Sensei(@ TMU Team)
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
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Pocket coils not expanding on my latex hybrid 08 May 2021 19:44 #7

Thanks for your reply. I'm really not sure what the big mystery here is (that there seems to be this need for an investigation on their end). Is it that surprising that compressing a queen sized mattress (with metal coils in it) into a small box and shipping it across the country would result in those metal coils being altered? I mean these are metal coils that are supposed to be very flexible as well. It doesn't seem at all out of the realm of possibility that these coils just took some damage during the compressing and shipping process that resulted in a alteration of the metal coils by a few inches.

Sensei wrote:
Ken will help you every step of the way towards resolution of your unusual situation, he is extremely customer-centric and knows his components well.

Sensei


I am not sure about this but I will let things play out.

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Pocket coils not expanding on my latex hybrid 08 May 2021 19:48 #8

On another note. I got a soft configuration with this setup, 6 inches of coil and 3 inches of soft talalay. My shoulders still don't seem to be sinking in to make me comfortable enough sleeping on my side. And my spine feels weird when I wake up in the morning. Do you think it will soften up over a few months? I also bought a st. dormier protector because I sleep very hot. I hope this doesn't firm up the mattress too much, I did just put it on and it's hard to even tell if its at all firmer with this protector as it seems pretty thin.

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