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Customer Service Makes A Difference 01 Mar 2012 17:53 #1

My wife and I are looking for a latex mattress and have called several internet dealers and am amazed at the difference in customer service. Sleepez and plushbeds are top notch and have great customer service.. On the other end of the scale, several companies acted like I was bothering them. At the end of the day, some dealers are willing to ask questions to help with picking out a mattress and patiently answer all questions. When we are considering spending 2000-3000 on a mattress, customer service can make the difference on a sale.

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Last edit: by BigCTM.

Re: Customer Service Makes A Difference 01 Mar 2012 20:40 #2

Hi BigCTM,

I couldn't agree more. Sometimes it's also a matter of who we are dealing with or even the "mood" of that person but in the end these are internal issues and when there is a clear difference ... it would also make a difference in my choices. Both of the outlets you have mentioned are examples of outlets where the customer service and "helpful attitude" are consistently high IMO.

Phoenix
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