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Factory Direct mattress manufacturers - Dallas/Ft Worth

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06 Jun 2014 17:14 #111 by oscarspaz
Hi Phoenix,

Just want to drop a note saying thank you for your informative website.
I found your website about a six months ago which helped me and my wife to start our mattress search.
Last month we order a latex mattress (a firm core with a softer outer layer) from mattressfactory.com.
We received it today and will update our experience with the new mattress.

My wife has back problem and did not sleep very well on a spring mattress. We would have ended up with one of the big box brand or even an over priced air mattress. We had no idea that we could afford a quality latex mattress from a local manufacturer if not for your website.

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06 Jun 2014 18:54 #112 by Phoenix
Hi oscarspaz,

I'm glad you found us and that the site could help you.

It sounds like you made a great quality/value choice ... and congratulations on your new mattress :)

Thanks for taking the time to post and sharing your experience and I'm looking forward to your comments and feedback once you've had the chance to sleep on your new mattress for a bit.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
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07 Jun 2014 21:41 #113 by Doug
I'm afraid I'm not thrilled with our mattress from mattress underground after sleeping on it for one month.

It feels like it's rolling me off the bed and the center is definitely higher than either side. After the first few days my back pain upon rising returned and while my wife still sees it as an improvement over our old innerspring she's been waking up stiff.

They never gave us any warranty documents. I'm thinking about calling Monday and seeing what options I have. We've had it just over 30 days.

Kinda disheartening for such a big purchase.

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07 Jun 2014 22:07 - 07 Jun 2014 22:08 #114 by Phoenix
Hi Doug,

I'm afraid I'm not thrilled with our mattress from mattress underground after sleeping on it for one month.


I'm guessing you mean your mattress from The Mattress Factory since The Mattress Underground doesn't sell mattresses :)

They never gave us any warranty documents. I'm thinking about calling Monday and seeing what options I have. We've had it just over 30 days.

Kinda disheartening for such a big purchase.


It's certainly not uncommon that someone chooses a mattress that doesn't work out after the first few days or weeks and it's not something that I would be too disheartened about but when that happens the first step is always to talk with the retailer/manufacturer so you can take advantage of their knowledge and experience with their customers that have had issues that are similar to you and talk about the options you have available and what would be the best "next step" to "fix" any issues you are having.

The warranty is about defects in the mattress and your mattress uses high quality materials so it doesn't sound like this would be a warranty issue but it certainly seems to be a "comfort" issue with PPP that needs to be corrected.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last edit: 07 Jun 2014 22:08 by Phoenix.

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07 Jun 2014 22:56 #115 by Doug
I'm sorry, but what is PPP?

By the way, we did end up replacing the frame I mentioned earlier. I was amazed how the plastic feet bent and buckled once we took it apart.

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07 Jun 2014 23:19 #116 by Phoenix
Hi Doug,

I'm sorry, but what is PPP?


It's in the mattress shopping tutorial but it stands for Posture and alignment, Pressure relief, and Personal preferences. and it's the most important part of choosing a mattress that is a good "match" for you.

If you haven't read the tutorial yet it may be a good idea to at least read some of the basics because it may help you describe what you are looking to change in your mattress when you are talking with Peter and the tutorial also has some guidelines that you can use to test mattresses that can help you decide on any changes or "fine tuning" that would be a better match for you.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
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18 Jun 2014 20:05 - 18 Jun 2014 20:07 #117 by weakstick
Hi guys I thought I would give an update on our mattress shopping experience at the Mattress Factory in Fort Worth. Disclaimer: I will probably butcher the mattress jargon and whatnot throughout this post. We went to the Mattress Factory on Memorial Day. I took my wife, eight year old daughter and her friend. Peter was not working at the time we were there. As others have already stated the showroom/ factory was very underwhelming physically. The salesman on duty was very friendly, and patient with myself and the girls. I told him about my back problems, he directed me to firm/ firm and medium/ medium latex mattresses. I went back and forth changing beds for over a hour and a half. The firm mattress was 36/36/36 with a gel topping on both sides (I think). I ask him about customizing the mattress and he didn't seem real receptive about the idea. I really enjoyed the feeling of the gel so we settled on the firm mattress. I wrote a personal check and was given the 5% Mattress Underground discount and the online discount $100. The salesman even stated how much business they receive from the Mattress Underground. He told it would be a few days and the delivery guy would contact us about delivering our new mattress. ☺ We went on our way to the Fort Worth Zoo. I received an e-mail maybe 2 days later letting me know that they had had run out of 36 latex to build my mattress (he tried to call, but had a wrong number). He seemed sincere in his apology. A little over a week and I got an e-mail from Peter about getting the latex in and was apologetic about the situation. I talked to Peter on the phone ( as others have already mentioned he is an extremely nice guy) about my concerns that how I think the firm mattress might be too firm. Peter suggested that they could build it 28/36/28 with the gel on both sides. It cost meaabout $300-$400 more, but I had more peace of mind. Peter also assured me it would be about 15% more comfortable, with good support. A few days later, I contacted the delivery guy and set up the appointment. He and his partner were on time and did a great job removing my old king size and installing the new mattress and bed frame. The mattress is comfortable and best all my wife loves it. The Mattress Factory had excellent customer service and delivered a quality product. From my experience, I will recommend them to others and use them again myself. You don't stay in business since 1896 without doing things right. I would say if you want to customize your mattress then I suggest talking directly with Peter Duncan. Thank you Mattress Underground for your help in this endeavor. :)
Last edit: 18 Jun 2014 20:07 by weakstick.

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18 Jun 2014 20:40 #118 by Phoenix
Hi wekstick,

Thanks for taking the time to share your comments and feedback ... and congratulations on your new mattress :)

It sounds like you made a great choice (and if your home is anything like mine if your wife is happy then everyone is happy :))

It's probably a good thing that you decided to soften up the comfort layers and still maintain the firmer support since the 36/36/36 would be a very firm choice by most people's criteria and what you ended up choosing would be more in the range of most people's needs and preferences.

Thanks again for your feedback!

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

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24 Jul 2014 22:01 - 24 Jul 2014 22:06 #119 by oscarspaz
I want to follow up on our experience with Mattress Factory.
My wife and I went to the show room around Memorial Day. We tried out the three different latex firmness and decided to go with the medium.

After the mattress was delivered, my wife found that the matress was too firm and felt pushed back on her shoulder and hips.
I weight less than my wife and used to sleep on a plank with just a couple of inches of foam when I was a kid. I found the matress was pushing against my body. Both of us did not get a good night of sleep.

Two days later, we went back and talked to Peter. We found out that the matress delivered was firm.
It was not the mattress we thought we ordered. We really like the firmness of the one that was in the middle of the showroom which was a medium. Peter offered to take our mattress back and swap it with a medium. He was very helpful. He did not argue or make excuses or try to talk us into keeping the wrong mattress.

Long story short, it took another week or so before we got our new mattress. The new mattress was excellent quality and very comfortable. We have been very happy with our matress for almost two months now. :) :) :)

We very much appreciate Peter's service and standing behind his product. We would recommand others to buy from him. We are planning to get latex mattresses for our two sons once we have the money. We are glad to have found this forum. Otherwise we would have spent our money on a big box brand mattress of lesser quality.
Last edit: 24 Jul 2014 22:06 by oscarspaz. Reason: Correct mistakes

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24 Jul 2014 22:48 #120 by Phoenix
Hi oscarspaz,

Thanks for sharing your experiences with Peter and The Mattress Factory ... I appreciate it.

Congratulations on your new mattress as well ... I think you made a great choice :)

I especially appreciate your comments about how they fixed their mistake. Anyone can make a mistake and one of the signs of a better retailer or manufacturer is how they deal with them when they happen. Sometimes when these kind of mistakes happen it's easy to be "prepared to do battle" when we try to correct them and it can really be a breath of fresh air when there is no "battle" at all ... only a genuine desire for a customer to be happy. Even if it had been the firmness you ordered, manufacturers like The Mattress Factory will usually be happy to change out a layer to make the mattress more suitable for the needs and preferences of their customers.

Now that you have been sleeping on your mattress for a couple of months and you are past the break in and adjustment period you can reasonably expect that you will be sleeping well for many years to come :)

Thanks again for taking the time to share your feedback.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

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