Hi Chris686,
Welcome to the
Mattress Forum!
First off, thanks a lot for this site and your input, Phoenix.
I have to wonder why/how you put so much effort into your posts, but I'm not complaining. I guess there's a forum for everything!
You’re welcome. 12-16 hours a day / 365 days a year tends to accumulate quite a bit of material. Not everyone has a passion for their vocation as do I, but I’m happy to be doing it!
I’m sorry your visit didn’t go as smoothly as you had planned to The Mattress Factory. Unfortunately, you’re not providing too much objective information for me to comment upon and I wasn’t there to experience what you did, nor gain experience from the other parties involved, so all I can do is provide you some general comments that I hope will be assistive.
I’m not sure of the reasoning for the door being locked. If you were their first customer on a Saturday, they may have forgot to unlock the front door to the showroom. Or being a working mattress factory they may keep the front door locked if they are short-staffed with sales people on any given day, as everyone will be working in the back. Regardless, I wouldn’t take it too personally, as they certainly want to have customers come and but their mattresses!
As for the innerspring mattress model you tried, you’ve not provided me any information about the actual product, so I couldn’t tell you anything about it. They do produce a wide variety of products, and it’s entirely possible you were trying out a more promotional mattress. Again, without details I couldn’t be more specific in assisting you there.
Regarding getting specifications, that is certainly something you’ll always want to acquire with any mattress purchase. You always want to make sure that you find out the
information listed here
so you can compare the quality of the materials and components to the
durability guidelines here
to make sure there are no lower quality materials or weak links in a mattress before making a purchase. As far as the person helping you “pretty much refusing” to tell you what is on the inside, that doesn’t correspond to any of my experiences with Peter or his team, and it sounds more likely you were given more cursory or incomplete information, so I’m wondering if it was someone working in the factory who let you in and perhaps isn’t normally a person working on the showroom floor, as they as a rule tend to be very transparent about what is placed inside of their mattresses. Again, all I can do is speculate as I wasn’t with you, and if I was I would have asked if someone else was available who had more complete information about the product I was considering.
Regarding the showroom, you are visiting a working mattress factory, and I know sometimes these establishments can be a more spartan in their appearance and upkeep.
My best advice would be to place a phone call to the factory and ask to speak with Peter Duncan, the owner, and explain that you visited last week and needed some extra information on the mattress you were considering. I’m sure he’d be able to help you and would also be happy to receive any feedback you had to offer. This is where I purchased my mattress and I’ve always found Peter to be responsive to requests.
I’ll be interested in learning about your progress!
Phoenix