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Re: a latex mattress in montreal, canada 21 Feb 2015 10:53 #11

Hi from Berri UQAM area!

I'm very interested to know how your mattress is going as I'm considering taking the hour and a half bus ride to literie provinciale to learn about their mattresses. I might buy the same one you got!

I feel lucky to live in Montréal, but I feel much more lucky to have found this site because I wouldn't have had the slightest idea I'd how to do this all by myself. Thanks Phoenix and everyone else!

One problem I've come across is futon d'or doesn't offer any warranty and the salesperson told me natural latex doesn't compress over time. This seems false. I am very wary about buying a mattress without a guarantee. For now, I'm excited to visit provinciale because they have better prices and hopefully a better warranty.

Does it seem like a good idea to avoid buying a mattress without warranty against sagging/compression?

Many thanks

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Re: a latex mattress in montreal, canada 21 Feb 2015 15:03 #12

Hi ohnoadrummer,

One problem I've come across is futon d'or doesn't offer any warranty and the salesperson told me natural latex doesn't compress over time. This seems false. I am very wary about buying a mattress without a guarantee. For now, I'm excited to visit provinciale because they have better prices and hopefully a better warranty.

Does it seem like a good idea to avoid buying a mattress without warranty against sagging/compression?


Latex is the most durable of all the foam materials and while all foam will soften and compress to some degree over time ... latex will soften and compress less and over a longer period of time than other types of foam. While I can understand not having a warranty that included compression on a natural fiber material where compression is normal and expected ... it would be very unusual for a latex mattress not to have a warranty against unusual sagging or compression more than a specific minimum amount (typically 1.5" but often less with more premium materials like latex).

Having said that ... the purpose of a warranty is to protect against defects in a mattress (not against "normal" softening or compression and the gradual loss of comfort and support over time) but if for some reason you purchased a mattress with a defective layer and there was deeper sagging that was a clear indication of a defective layer then if there was no warranty you would have no recourse. Defects with latex will typically show up early in the life of a mattress (usually in the first year).

It would certainly be more risky to buy a mattress with no warranty at all against unusual compression or sagging so you would need to decide whether there were enough other reasons or benefits to buying a mattress with no warranty that would offset the additional risk involved and that would make the additional risk "worth it" to you.

Phoenix
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Re: a latex mattress in montreal, canada 21 Feb 2015 16:52 #13

I just bought one at matelas Personnel. Claude the owner was so nice and so helpful, very knowledgeable as well. They had 4 models to choose from for Latex, Extra Firm, Firm, Medium Firm, and Soft. I went with the firm which was 3" of 40 ILD talalaly, 3" high density foam in the middle and 3" of the same latex on the bottom (which makes it flip able). He also mentioned the density of the latex being 5lbs. I do believe all the latex he uses is the same and just adjusts the firmess with foam in the middle. I wish I had a chance to check out literie Provinciale just to compare but so far after 2 nights of sleep on it Im pretty happy with it. Haven't woken up in pain like I have been with my old mattress.

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Last edit: by jay81k.

Re: a latex mattress in montreal, canada 22 Feb 2015 06:22 #14

We picked up our mattress from Literie Provinciale on Thursday, so have now been sleeping on it for 3 nights. My husband, so far, prefers the feel of our previous innerspring with a pillowtop (albeit sagging pillowtop!). I find the latex mattress feels a bit firmer than when we tried it out in the store, but that may be due to it now having a mattress protector (made from Tencel, unquilted, that we bought there also) plus sheets (cotton jersey knit "t-shirt" type of sheets, which are stretchy though. But I do like the support I feel with this new mattress. Since we had been sleeping on our previous mattress for close to 15 years, I'm sure it will take a few weeks to adjust to this new mattress and feel all of its benefits. I'll post an update in a few weeks. As for my daughter, who got the same mattress in a Queen size, she loves it. (She's 13 and upgraded from a firmer single kid's bed, so she's in heaven!).

To answer a previous question, yes the mattress comes with a warranty - albeit a general one against manufacturing defects, with no specifics about depth of compression.

What I preferred about Literie Provinciale over Futon d'Or, other than pricing, is that there are more options for firmness / softness configurations and thickness of the mattress. What I didn't like about Matelas Personnel (I called them up in my mattress search), was the foam in the middle of latex layers - I wanted all latex. But, indeed, Claude was very nice over the phone.

So far we've been very happy with the service from Literie Provinciale - they've been very accomodating with our different requests. Actually, I may have to follow up with them about our King mattress. When we picked it up, it was rolled up and packed tightly to ease transportation. When we removed the plastic packaging, it quickly took its shape back, except for 2 spots where there was tighter taping to hold the plastic wrap - these spots are still indented, 3 days later, but not as pronounced as when the wrap was initially removed. We had no such markings with out daughter's mattress. Phoenix - is this indentation / marking to be expected, and up to how long does it take for latex to resume its full shape ?


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Last edit: by Phoenix.

Re: a latex mattress in montreal, canada 22 Feb 2015 07:59 #15

Hi Chanpou,

Thanks for the update ... I appreciate it.

When we removed the plastic packaging, it quickly took its shape back, except for 2 spots where there was tighter taping to hold the plastic wrap - these spots are still indented, 3 days later, but not as pronounced as when the wrap was initially removed. We had no such markings with out daughter's mattress. Phoenix - is this indentation / marking to be expected, and up to how long does it take for latex to resume its full shape ?


No this isn't normal. You could try lifting up the bottom edge and pulling it out to see if it's the result of how it's sitting on the foundation but if it's not I would talk to them about it because after 3 days your mattress should be fully expanded.

Phoenix
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Re: a latex mattress in montreal, canada 24 Feb 2015 09:55 #16

I finally figured out how to post photos (I think ...)

Here are a few more pictures of all the compressions remaining. My understanding is that latex is highly resilient. What can explain these markings? The way the mattress was packaged or a defect in the latex, or both?




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Re: a latex mattress in montreal, canada 24 Feb 2015 13:15 #17

Hi chanpou,

I'm glad you managed to attach the pictures. There are some suggestions in the help section here about adding attachments but if you ever find that none of them are working I'm always happy to add an attachment to one of your posts.

Here are a few more pictures of all the compressions remaining. My understanding is that latex is highly resilient. What can explain these markings? The way the mattress was packaged or a defect in the latex, or both?


Latex is a highly resilient and durable material but it's also possible that you have a defective layer because this clearly shouldn't be happening.

I don't know which layers in your mattress are the cause of the issue but I would send the same pictures to Literie Provinciale and talk to them about either repairing or exchanging your mattress.

Phoenix
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Last edit: by Administrator TMU. Reason: Updating link to https: status

Re: a latex mattress in montreal, canada 24 Feb 2015 19:03 #18

I sent the pictures to Literie Provinciale and spoke with them today. They will come pick up the mattress and repair it / exchange layers as required. The owner thinks some sort of shifting / unglueing may have occurred as a result of the packaging / wrapping for delivery. He'll know more once he opens up the cover. I'll report once I know more.

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Re: a latex mattress in montreal, canada 24 Feb 2015 19:13 #19

Hi chanpou,

The owner thinks some sort of shifting / unglueing may have occurred as a result of the packaging / wrapping for delivery. He'll know more once he opens up the cover. I'll report once I know more.


That's a good possibility but as they said the only way to know is by opening up the mattress and seeing what happened. It certainly needed to be repaired and I'm looking forward to your comments once it's fixed.

Phoenix
Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
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Last edit: by Phoenix.

Re: a latex mattress in montreal, canada 27 Feb 2015 10:01 #20

Hey all,

I also went to literie provinciale and bought a mattress. I got a memory foam though. Serge (the VP and presumably the same person chanpou talked to) told me that they have a 25 year warranty covering any sagging. In my amazement over this he told me that since he uses good quality foam (the memory foam is a 5lb density) that it will not sag or compress over time.

I'm still waiting for the bed to be ready. I'm still a bit skeptical about the warranty because I haven't seen it in writing, and when I do see it, it will likely be in French. I'm not fluent, so I may have trouble with that.

My two questions are:

Does it seem like a reasonable claim that a higher density foam will last significantly longer, something like 25 years? (15 full, 10 prorated) I'm only about 135lbs so maybe that's also a factor.

For chanpou: how do you feel about the warranty? Did you get the same promise that any sagging would be fixed within 25 years? Do you speak French? Do you think Serge is a nice guy too?

Thanks for your help, y'all

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