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Problems with Blutooth Remotes on our Reverie R450HT split King power bases 19 Nov 2019 07:07 #1

Hey Flexus - we are very happy with our 9" latex split king bed. You guys gave us a great price (and the Mattress Underground discount!) and excellent support when Leggett and Platt was unable to provide us with the S-Cape base we initially wanted. We love the Reverie R450HT split King base we decided on after the stock issue with L&P.

But, we are having a problem with the Reverie blutooth remotes. They are no longer paired with the beds. It started with them both saying "Other remote connected". When attempting to re-pair the remotes they say "No bed found" then "No bed paired".

How can we resolve this?

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Problems with Blutooth Remotes on our Reverie R450HT split King power bases 21 Nov 2019 10:35 #2

Just an update that Flexus Comfort has contacted us and Reverie has been responsive in finding the cause. Evidently both control boxes are bad, so they will be replaced.

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Problems with Blutooth Remotes on our Reverie R450HT split King power bases 21 Nov 2019 12:05 #3

Hey fshagan,

Welcome to the TMU Forum :) ! You've been sharing good insights regarding your experiences with your new sleep system from Flexus Comfort Mattress Company .

Hey Flexus - we are very happy with our 9" latex split king bed. You guys gave us a great price (and the Mattress Underground discount!) ... We love the Reverie R450HT split King base we decided on after the stock issue with L&P.


Thanks for supporting our trusted member program (and mentioning the Mattress Underground discount available to consumer members, a nice "Thank You" perk). As Phoenix would remind us, manufacturer/ retailer TMU membership is not offered or accepted lightly. It is by invitation only in recognition of the fact that they have the knowledge and experience to help their customers make informed buying decisions and are among the best choices in the industry.

But, we are having a problem with the Reverie blutooth remotes. They are no longer paired with the beds. It started with them both saying "Other remote connected". When attempting to re-pair the remotes they say "No bed found" then "No bed paired"…How can we resolve this?

Just an update that Flexus Comfort has contacted us and Reverie has been responsive in finding the cause. Evidently both control boxes are bad, so they will be replaced.


Glad to hear you had a quick and satisfying outcome to your bluetooth remote issue. If you have time after an initial 30 day sleep trial, drop back by and let us know how the Reverie R450HT split king base / bluetooth remote setup worked for you.

Cheers,
Sensei
Sensei(@ TMU Team)
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Problems with Blutooth Remotes on our Reverie R450HT split King power bases 21 Nov 2019 12:18 #4

Hello fshagan,

Glad to hear Reverie resolved the issue quickly and we are happy to hear you are enjoying your new mattress.

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Last edit: by FLEXUS COMFORT.
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