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Custom Sizes questions and experiences

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29 May 2018 18:08 #1 by George 4144
I am new to the forum and am not sure I am using it correctly. I would like to share some experiences with mattress shopping.
1. (Starting from the end) YES, the 5% discount worked for me on an online order with the Latex Mattress Factory.
2. The forum was useful, but I was awfully short of time so could not search enough of it put out a query. So I did not find much info on ordering custom sizes. Perhaps, they have been discussed before. But just in case, I will share my experience:
several companies (among the MUG members and outside) accept orders for custom sizes (e.g., for non US beds). But too many service reps/sales people (2 among MUG members) will give wrong info/pricing/promises on the phone, Main sticking point: can a mattress (3 layers of 3") that is a couple inches wider than a Queen be obtained by gluing strips to a Queen (both said yes) or should it be cut from a King (as the people I talked to the following day claimed) ? Needless to say, this makes a huge price difference. I would expect that otherwise competent sounding reps would know if their company can find some small remainders to glue on or not.
3. By the way, before I found MUG and its list of member companies, I had started searching via Google and found a company with OK basic prices which would have tagged on a $800 fee for just for cutting down to size the King mattresses and cover. I am glad to report than none of the MUG members ever
asked for anything in that ballpark (mostly it was free and the max was $75 for adjusting the cover).

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02 Jun 2018 04:48 #2 by Luma Sleep
Hi George 4144, and welcome to The Mattress Underground. Thank you for sharing your experiences in finding a custom size mattress. The vast majority of mattress manufacturers have designed their production operations for standardization. This allows for consistent and good quality as well as being cost efficient. Custom size requests are very infrequent. A custom size mattress requires a great deal of management attention and oversight, as well as creating raw material waste in the component fabrication process. The risk of "not getting it right" are high, meaning that there is a good chance it will be an unprofitable activity. This is why most mattress manufacturers do not consider producing a custom size requests and those that do charge a premium for it.

It's good to know that you found several TMU members who were accommodating of your need for a custom size mattress at a reasonable price. We will recommend to Phoenix that TMU create a list of its members who will make custom size mattresses so that others will be able to find them more easily.

Sweet dreams,

Team Luma

Team Luma ~ Luma Sleep™
Researching for a mattress?... read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Trusted Members

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02 Jun 2018 23:07 - 06 Jun 2018 11:50 #3 by Phoenix
Hi Team Luma,

Thank you for your suggestion to provide a listing of our Trusted Members who offer custom to order and specialty mattresses. I am not sure if I successfully listed all, but I will comb through it and update this listing as time goes by. I agree that many manufacturers that are not set up to accommodate the need for built to order mattresses and components usually charge a premium for this. The good news is that many of our trusted members have very well priced made to order products and most of them are set up to accommodate consumers with special mattress needs.

@ Hi George 4144.

Among our trusted manufacturing members we have some "myth busters" that do not up-charge for customization! You can see a video here of one of our Trusted Members, Texas Mattress Makers, that has a different take on mattress customization costs.

Following lists In alphabetical order our Trusted Members that offer Custom sizes, Made to order and specialty mattress products and solutions. This should give anyone interested in custom made-to-order affordable mattress and specialty mattresses a good starting point.

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum
Last edit: 06 Jun 2018 11:50 by Phoenix. Reason: New listing entry

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06 Jun 2018 06:48 #4 by Christeli
We make a minimum of 50 custom size mattresses every day so add us to the list if you do not mind. To answer the original poster's question: If it were me, I would rather have a king cut down than have pieces glued together for the mattress in question. The right glue will not give you any issues but it is just a cleaner finished product without the seams in the foam/latex etc...

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06 Jun 2018 11:37 #5 by Phoenix
Hi Christeli,

Thanks for the addition, I was not aware of this option that Christeli offers. ... Good news! I'll be shortly adding it to the custom made-to-order listing.
To complete the picture ... what is the process that a consumer needs to follow to order a custom-made mattress?

Phoenix

Researching for a mattress?... Be sure to read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Our Trusted Members.
For any mattress questions Ask An Expert on our forum

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06 Jun 2018 11:40 #6 by Christeli
All it usually takes is a phone conversation. Sometimes a template is required. There is typically no up charge for custom sizes.

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