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Unable to decided between two mattresses

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24 Jan 2020 04:45 #11 by Luma Sleep
Hello eileenmarie46,

Thanks for reaching out to Luma Sleep through The Mattress Underground and thanks also to Sweet Dreams for providing useful insight into PlushBeds' policies. PlushBeds is not a Trusted member of The Mattress Underground. One of the key things we have learned over the years in dealing with retailers, both stores and online, is to not take what you are told to be factual but to have the retailer put it in writing for you. We recommend you get back in touch with PlushBeds and get the return process requirements in writing (email, text or chat record all work if there is not an existing written document). Think of it as insurance.

Hope this helps!

Team Luma

Team Luma ~ Luma Sleep™
Researching for a mattress?... read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Trusted Members

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24 Jan 2020 05:31 #12 by Sweet Dreams
PlushBeds's return policy is detailed on their website , and includes the requirement to for the customer to box the mattress for the curbside pickup: "You will simply need to box the mattress for shipping and we will arrange for a curbside mattress pickup." It doesn't specifically state that you'll need to purchase a suitably sized mattress box since the original shipping box cannot be used once the mattress has been opened and uncompressed, but that's how it works if you reach that point. It also states that any accessories provided with the sale have to be returned in new and unopened condition or a $99 convenience fee will be deducted from your purchase price refund. There's a lot of details included on the linked page for reference.

- Bill

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24 Jan 2020 05:56 #13 by Luma Sleep
Thanks, Bill for the clarification. This is exactly why eileenmarie46 needs to get what she was told over the phone in writing from Plushbeds.

Team Luma

Team Luma ~ Luma Sleep™
Researching for a mattress?... read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Trusted Members

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24 Jan 2020 06:09 #14 by eileenmarie46
Thanks- that is not very good news. Maybe I should get a topper for my bed instead but I hate that idea and my bed is already 14.5 tall.

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24 Jan 2020 06:34 #15 by Luma Sleep
Hello eileenmarie46,
We are not trying to scare you away from Plushbeds, just cautioning you that when you deal with a company that is not a Trusted member of The Mattress Underground, you do not have Phoenix and company to support you if there is a dispute with the retailer. If Plushbeds provides you the information in writing, then you can rest with some assurance that they will do as they say in writing.
You have done the work and the shopping to determine what it is that you want. No reason to change it to something else unless you have to.

Team Luma

Team Luma ~ Luma Sleep™
Researching for a mattress?... read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Trusted Members

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15 Jun 2020 10:08 #16 by snickerful
Hi Eileen.....I think you replied to a prior post of mine regarding Winkbed. However, I'm curious if you ever did try Plushbed?? If so, how was it?? Thank you.

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