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Latex Mattress longevity & filing a claim

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27 Nov 2019 19:48 #1 by janasek04
We bought the DR. BREUS BED® - MONGRAM MATTRESSES (relatively expensive) ~8 years ago from Sleepys and it served us really well until recently. While the mattress is not visibly sagging the firmness is gone and we're sleeping in a valley because we're sinking in too far. Even a small kid depresses the mattress significantly. Is that normal?
The mattress is currently on an IKEA bed with adjustable slats; we moved the mattress on a floor and it felt the same way (hence eliminated the bed frame). I read about the longevity of latex mattresses and it should be significantly more than 8 years. While I really liked our latex mattress when it was providing a great support, I'm little hesitant to purchase another one. Do you have an experience with this mattress and would you perhaps suggest a different brand?

I was going to file a claim with Mattress Firm, but I'm not sure how to describe the problem since there's no option for softness on their online form. Would you have a suggestion when it comes to claims for latex mattresses? Is it even worth my effort?

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27 Nov 2019 20:13 #2 by Sweet Dreams
A quick search for the DR. BREUS BED® MONGRAM MATTRESS shows that it's constructed of "pure, natural Talalay latex and soy-based polyfoams". So unfortunately it's not a fully latex mattress, and I'd bet that it's likely the polyfoam layers which have significantly softened. I believe that the DR. BREUS BED® line was made by Paramount Sleep, but such softening isn't normally covered as a warrantable issue unless the depression is visible and can be measured to exceed their threshold with no weight on the mattress. You'd have nothing to lose by trying to file a warranty claim other than you're time, but I wouldn't be too optimistic that the softening as you've described would be covered. I hope you're able to prove me wrong and get a satisfactory result!

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28 Nov 2019 02:56 #3 by Luma Sleep
Thanks janasek04 for reaching out to Luma Sleep on The Mattress Underground. Thanks also to Sweet Dreams for adding useful information and context. The Dr. Breus Bed line that was sold at Sleepys was made by International Bedding Corporation, known at the time as IBC. IBC no longer operates as it filed for bankruptcy shortly after you purchased your mattress at Sleepys. Sleepys is now owned by the Mattress Firm. The warranty on a mattress is provided by the mattress manufacturer, in this case, IBS. It is typically for manufacturing defects only. The manufacturing defect condition that would likely apply is one for body impressions. If there is a measurable indentation into the mattress greater than the industry standard 1.5", a warranty claim for a body impression could be made. However, the likelihood of a successful claim being made through a retailer that inherited your customer relationship (Mattress Firm from Sleepys) to a manufacturer that no longer operates due to bankruptcy is slim to none.
You may want to bring the matter up with Mattress Firm to see if you can use it to negotiate the best deal on a new mattress, but you will likely find that there are better products at better values that can be purchased at other retailers, including many that are members of The Mattress Underground.

Hope this helps,

Team Luma

Team Luma ~ Luma Sleep™
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28 Nov 2019 08:07 #4 by janasek04
Thanks for your replies. It was sold to us as 100% latex and we never researched the composition. So I was surprised to see that it also contains soy-based polyfoams...

Luma Sleep: Is the indentation of 1.5" static or under weight? We have no chance for static... I'll try to contact Mattress Firm, but I doubt I'll be successful. I won't purchase anything from Mattress Firm and will look into the retailers listed here instead.

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28 Nov 2019 08:21 #5 by Luma Sleep
The body impression measurement is under static conditions as identified by Sweet Dreams.
The top latex layers will not have a body impression as latex is foam rubber, extremely durable and elastic. The softness/sinking in comes from the polyfoam core. The latex adapts to the shape of the poly core under load (i.e when your body pressure is on it); the latex layer transfers the "sinkhole" up to the surface.

Good Luck with Mattress Firm!

Team Luma

Team Luma ~ Luma Sleep™
Researching for a mattress?... read The Mattress Shopping Tutorial.
Click here for TMU Discount Codes if purchasing from Trusted Members

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28 Nov 2019 08:26 #6 by Marshmallowforme
I don't know if this is helpful but we bought a 100% natural Talalay Latex mattress from Boulder Foam Source. Their 8" Nu-Lex model. After a couple of years it developed body impressions even though we rotated it 180 degrees sometimes. The thing was heavy so it didn't happen unless we felt the body impressions. Nothing was warranted unless you can actually see the impression which of course you couldn't.

Because it was openable we flipped and rotated the various layers internally and that bought us more time. We had it for about 15 years. I am looking to replace it this year because it no longer worked for me and I have concentrated on non-latex because I was tired of the smell.

I'm currently on our third mattress and I think we have a winner. Last night was my first night on the Naturepedic Classic EOS with plush coils and soft microcoils. It was absolutely lovely! From what I read the main coils aren't likely to develop body impressions. It is mostly the foam or comfort layers. With the Naturepedic system you can swap out the comfort layers over time. I'm hoping this is my last mattress purchase ever. There was also no smell out of the box and I love that!

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